Job Description

As the Store Manager, you will be responsible for the overall performance of an individual store, with a primary focus on delivering great customer experiences that drive sales and profitability. Your leadership will be pivotal in guiding a dedicated team to efficiently run the store operations. By prioritising both direct interactions and behind-the-scenes support, you'll cultivate an environment where every customer feels valued and every aspect of the store contributes to its success, ultimately maximising profits.

Key Responsibilities:

Offering customers a high level of service through styling advice, product knowledge and store experience Analysing selling information and taking responsibility for the store sales performance  Leading and motivating a team of managers, visual merchandisers and sales advisors to achieve excellent standards of service Leading recruitment and ensuring induction and training of new starters is carried out wellIdentifying future talents and putting together development plans to support their progression Overseeing store operations  Creating a great place to work 

Qualifications

For the role of Store Manager, we seek individuals who embody the spirit of Teamwork, Entrepreneurship and Constant Improvement, fostering an environment of collaboration and shared achievements. Your optimistic outlook and flexibility in adapting to evolving circumstances and customer preferences are key attributes we value. You take independent initiative, addressing business & customer demands with both efficiency and effectiveness.

What You Need to Succeed:

Knowledge       

Good understanding of KPIs/selling reports, budgeting turnover and workforce hours Knowledge of Health & Safety standardsUnderstanding of store operation routines (delivery, stock, inventory, etc.)Latvian (B2) and English (B2) knowledgeGood knowledge of best practice in employee relations

Motivation       

You enjoy growing and leading a team, and building a people-first working environmentYou are results-focused & enjoy multitaskingYou like to grow and develop yourself and others  

Behaviour        

You build a well-functioning team & embrace different points of viewYou stay up to date with the latest fashion trends, customer needs, competitor activity and make decisions about product, processes and service with the customer always top of mindYou set relevant business goals that are ambitious and concrete, and you can adapt to changing circumstancesSupport others to grow by giving constructive feedback and encouraging their learning and developmentYou are self-aware, understand that actions have consequences and are respectful and non-judgemental in your interactionsYou come up with new ideas & understand the need to be sustainableYou prioritise efficiently and make careful, resourceful choicesYou communicate clearly & concisely, even during periods of uncertainty, actively listening to other perspectivesYou express your own opinions and are willing to accept and contribute to agreed outcomes

Past Achievements    

Proven record in maximising sellingYou are successful in recruiting; managing talent and developing team membersYou have previous experience in managing employee performanceExperience in collaborating with and leading a team of managers

 

Compensation: €2200 brut/month

Additional Information

This is a full-time position with a contract of 40 hours a week. Apply by sending in your CV in English as soon as possible. Due to data policies, we only accept applications through career page.

Benefits:

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

Inclusion & Diversity  

At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.

About COS

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The creative soul of the brand is fuelled by a deep connection to modern culture, dynamic global cities and compelling fashion movements. With an emphasis on expert craftsmanship, innovation and materiality, collections are created with a mindful approach, seamlessly blending contemporary and timeless.