About Us: Lady and the Mug is a specialty coffee shop using coffee as an excuse to do good. We serve Coffee, Espresso Drinks, Non-Coffee Drinks, Baked Goods, and More. All our food is hand-made and organic! We are looking for a competent Assistant Manager to implement our standard operating procedures and maintain day-to-day operations. Job Descriptions: Your main job is to ensure the shop is running in line with our policies and procedures. The right candidate has the people, time management, and problem-solving skills required to ensure customer service and product standards are kept. You will also be working shifts as a barista. Summary of Responsibilities: + Support the lady and the mug Owner & the team with new training Baristas, their success, and the success of the business depends on your ability to lead. + Manage daily store functions. + Ensure employees clock in/out correctly and follow assigned schedules. + Oversee employees and their daily shift responsibilities. + Ensures baristas are trained and developed in drinks & inventory knowledge. + Must be able to perform all duties of a Barista. + Perform inventory counts and report issues to the Owner/Manager. + Always maintain a clean, and tidy workspace; Must lead in the example. + Strive & grow sales; Generate new opportunities for store promotions. + Manage daily store sales activities. + Follow health and safety guidelines. + Build positive and lasting customer relationships, Grow the Lady and the Mug Coffee brand by providing each customer with a great experience. + Be friendly and upbeat. + Be committed to great customer service. + Resolve any customer and store issues in a professional and timely manner. Qualification & Skills: + Prior coffee shop experience is not required. + Ability to work full time (the work regularly demands more than 40 hours per week) including variable hours including early mornings, evenings, weekends, and/or holidays. + Strong organizational, interpersonal, and problem-solving skills. + Ability to manage store operations independently and effectively in a fast-paced environment. + Ability to manage multiple situations simultaneously and ensure that established service levels are achieved at all times + Ability to communicate clearly and concisely, both orally and in writing. + Knowledge of customer service techniques and supervisory practices and procedures. + Organization and planning skills; Strong problem-solving skills; Team-building skills. + Ability to coach and mentor others/plan and prioritize workload/handle confidential and sensitive information. + Ability to be-on-call and start a ground-up operation. + Familiar with Google Docs, Google Sheets, Google Drive, POS Systems, Slacks, Trello. Compensation: + Basic salary starts at $14.00 + tips + Competitive salary and paid bi-weekly. + Opportunities for career development and more. + Fun and productive working environment.