**Store Manager** Responsible for directing the daily operations of a single store. Operates in accordance with prescribed policies and practices. Ensures compliance with standards for customer relations, food costs, safety, sanitation, and product preparation and merchandising. May participate in image-building activities within local community. As highest management position within unit, is accountable for the unit and its operations at all times whether physically present or not. **Principal Duties and Responsibilities:** Majority of duties performed, but not meant to be inclusive or to prevent other duties from being assigned. + Responsible for professional growth & development of assistant managers, shift leaders and sales associates. + Responsible for assessing all store employees performance; + Responsible for partnering with GM and share shift crew best practices and drive store growth and performance. + Responsible for monitoring performance/customer service and morale of store employees + Responsible for handling disciplinary action and terminations of store staff (when necessary) + Responsible for interacting with guests, monitoring store performance based on guest feedback and following up on consumer care compliments and complaints. + Provide ongoing training as needed regarding new products, promotions, policies etc. + Compliance with all federal, state and local labor laws. + Ensure store budget is met per district manager/franchisee + Ensure proper execution of new product introductions and marketing programs within store + Complete weekly food and paper inventory + Complete DCP and other vendor orders weekly or as needed + Complete temperature & coffee calibration logs, and provide product order and throwaway sheets to central production facility daily. Also complete the red and blue book. + Complete daily cash management functions (cash reports, deposits etc. in its entire) + Complete weekly schedule for store personnel + Responsible for achieving satisfactory and passing scores on all Mystery Shop visits, store visits, ROR, Retail Food Safety & Sanitation Inspections follow up is required on all network and regulatory visits. + Responsible for creating store action plans to drive store performance around areas of opportunity + Responsible for the daily maintenance of all equipment, stock areas, sales areas, building and grounds + Conduct random morning, afternoon and evening store visits to ensure compliance with store policies and procedures. + Ensuring proper staff levels at all times for optimum scheduled times. + Conducting regular travel paths throughout your shift and taking action on there results + Make sure that on every shift the pic in charge is running the operations by shift coaching **Minimum Age** + 21+ years old **Additional Job Specifications:** Knowledge, skills and abilities normally required for competent performance in the job. + 2+ years in a food service/retail environment + Strong interpersonal and leadership skills + Judgment, tact, and diplomacy to effectively resolve conflicts. + Intermediate PC skills - ability to use basic word processing and spreadsheet software for internal communications and data analysis.