Brand: Value Pawn & Jewelry

The Store Manager provides leadership, coaching and operational direction to teams to maximize revenue and effectively control expenses to achieve business and financial targets for a store business unit.  The SM completes all required development/training assignments and is responsible for the development and training of their store team. The SM demonstrates exceptional customer service and oversees and engages in sales and lending activities and is responsible for day-to-day operations and delegation of duties.  The SM helps to maintain a positive work environment and culture by building relationships with Team Members. 

Key responsibilities

Ensures superior customer service standards

Ensures proficient execution of the sales and lending processes are to standard for self and team

Maximizes revenue growth, operating margin, and controls expenses to ensure the assigned location meets or exceeds all financial objectives

Effective budget management inclusive of P & L for assigned location

Inventory Control

Ensures personal and team adheres to Company Policies, procedures, and compliance including all regulations regarding firearms

Oversees all aspects of labor, staffing, onboarding, training, and retention

Ensures cultural alignment with Company Core Values and Guiding Principles

Critical Tasks

Drives revenues and controls cost to deliver budgeted operating margins

Ensures personal and team compliance and executions of all Company Programs, policies, procedures, initiatives, and safety/security measures

Completes and oversees accurate and proficient sales and loans transactions

Analyzes reports on key business metrics and provides recommendations and necessary actions

Follows procedures for securing Company and customer assets and ensures they are followed by team

Ensures personal and team standards for superior customer service

Assists with Talent & Succession planning, and ensure staffing and retention efforts, and performance and development plans are in place for team

Ensures all Team Member onboarding and training are completed per Company Guidelines, including personal training requirements

Ensures engagement and turnover are in line with Company expectations

Provides direction, coaching, development and performance feedback to Team Members and partners with leadership and HR as necessary

Helps Team Members understand how their daily goals align with Company strategic goals

Facilitates new program roll outs and change management

Performs daily management responsibilities (loan walks, store merchandising, ticketing standards, and backroom organization, opening/closing drawers and store, etc.)

Create store schedule to ensure appropriate coverage and labor efficiencies

Conducts or participates in investigations as required

Ensures personal and team compliance with the Company’s Code of Conduct and maintains respectful and safe working environment

Ensures personal and team participation in Company Diversity and Inclusion programs and initiatives

Adheres to all local, state, and federal laws and regulations

Drives using personal vehicle as needed (bank transactions, offsite training, transfers, etc.)

All other duties as assigned

Experience

1+ years of management or supervisory experience.

Prior experience in the pawn industry is a plus and may justify considering candidates with less experience than the minimum requirements

High School Diploma or GED required

Must possess and maintain a valid driver’s license and car insurance in current state of residence

Must obtain Pawnbroker licensing in states where required

Successful completion of prerequisite Career Path Programs, preferably before assuming this role

As required by location assignment, ability to be assigned as a Responsible Person by the ATF

Meet minimum age requirement of 18

Competencies – Job Specific Knowledge, Skills, and Abilities

Strong analytical, numerical, and problem-solving abilities, comprehensive understanding of the pawn business and business financials, including P&L

Strong planning, organizational, and time management skills

Strong interpersonal, written, and verbal communication skills

Ability to counsel, coach, develop, motivate, and provide directions and plans to achieve objectives

Ability to uncover root causes and determine solutions

Strong knowledge of retail merchandising practices

Attention to detail and accuracy

Ability to effectively delegate responsibilities and follow up

Ability to identify and select talent using interviewing and recruiting best practices Computer skills

Physical Demands and Work Conditions (for anyone working in stores)

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is required to stand; use hands and fingers when manual dexterity is required to handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The noise level in the work environment is usually moderate. The Team Member is frequently required to walk, stoop, kneel, or crouch. The Team Member is occasionally required to climb or balance. The Team Member must regularly lift and/or move up to 25 pounds. It is required to use carts and other available equipment to assist with lifting when using the “Buddy Lifting System” is not possible. Specific vision abilities required by this job include close vision and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.