QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites and TV channels, making every screen a doorway to discovery, delight and community.
The Opportunity
Reporting to the Manager of Retail Stores & Sample Sales the Store Manager manages all aspects of retail store operations including sales/customer service, merchandising, sales planning/allocations, staffing and team member relations, loss prevention, cash handling, training, communication and following all company procedures and safety regulations. You will use customer service skills while assisting our valued customers, develop and motivate a team. You will create a positive, productive and fun atmosphere for all store team members and our customers.
This position is onsite at our Frazer Outlet store.
Store hours are as follows:
Monday-Saturday, 9am – 6pm. Managers report as early as 7am for the opening shift, shifts vary by the day.
Sunday, 11am – 6pm. Managers report at 9:30am
Who We Are
QVC empowers shoppers with knowledge and shares insights in a lively and engaging way. We offer an ever-changing collection of familiar brands and fresh new products – from home and fashion to beauty, electronics and jewelry – and we connect shoppers to interesting personalities, engaging stories and award-winning customer service. QVC reaches more than 200 million homes worldwide via its 12 broadcast networks and reaches millions more via multiple streaming services, websites, mobile apps and social pages.
Your Impact
Set the standard for working with customers, team members with salesfloor / stockroom presence resolving customer issues while leading the team to provide exceptional customer service and productivity.
Acquire and communicate operational information necessary to maximize business opportunities (sales, cogs and recovery goals, changes in business strategies, allocation information, P&L results, etc.)
Present business information; use business information to produce business plans and motivate/train team members.
Maintain operational efficiency of Retail Store functions.
Ensure that daily operations are completed on time
Conduct operations audits and addresses concerns about accuracy and productivity.
Conduct annual physical inventory processes, and inventory reconciliation activities.
Purchase needed supplies and ensuring service invoices are paid while managing the stores's operation budget to include weekly payroll targets.
Maintain Outlet Division merchandising standards by ensuring that products are available on the sales floor, product is organized in a manner that allows for customers' ease of shopping.
Design and implement floor layout and moves in partnership with Assistant Managers / Keyholders. Make certain that appropriate sale / special event signage has been produced and placed on the sales floor.
Collaborate with Talent Acquisition team by communicating staffing needs, interviewing, conducting orientation, completing new-hire paperwork and providing store operations training.
Evaluate team member performance, complete performance appraisal process.
Coach team members for improved performance and provides suggestions for developmental activity
Ensure team members comply with company and store policies, administer corrective action.
Promote awareness of and compliance with all safety / security procedures. Addresses issues. Communicate changes in procedures, answers team member questions soundly, report concerns to the appropriate partner.
What You Bring
3+ years of Store Manager experience
Previous experience managing all aspects of a similar retail operation
Ability to lift push and/or pull items (i.e., boxes, merchandise, inventory, etc.) weighing up to 40 lbs. or with assistance for over 40 lbs.
Weekday and weekend availability
High school diploma, vocational degree or associate's degree
Remote work is not permitted in NYC at this time.
#LI-Onsite
#LI-AC5
If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate a company committed to inclusion and belonging for all, you’ll be amazed at what’s available for our team members. We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!
For QVC Group, our commitment to inclusion and belonging for all is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance.
Click Apply and log in with your existing account or create an account. This will allow you to check the status of your application at any time and receive the most up to date communications from our Talent Acquisition team.