Job Title : Store Manager Activewear Mall of Africa
Sector Title : Retail Stores
Area : Mall of Africa Midrand
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Key Performance Areas
Achieve set revenues and maintain required margins through setting of daily targets staff targets as well as merchandise management
Develops key indicators to track success of a new idea or risk and to track changing business challenges
Manage and supervise store employees in all aspects of customer services including handling customer complaints product presentation housekeeping training etc
Ensure adherence to all marketing and promotional initiatives as well initiating own promotion/marketing ideas
Monitor and order all store operating and merchandising suppliers
Provide management advice to staff on problems/store emergencies
Ensure all security procedures are adhered to
Prepare statistical and narrative reports of store activities
Creates a model for continuous learning and improvement that makes it easy for change to happen
Develops world class managers and/or successors for critical organizational positions
Communicates directly and honestly at all levels from employees to executive management
Empowers team beyond area of responsibility
Drives accountability for objectives while facing changes and uncertainty
Significantly improves the operating effectiveness of the business even when pursuing longerterm and strategic initiatives
Manage expenses to ensure they do not exceed budget
Inventory management Ensure an efficient door to floor process and manage all related reporting and administration accountabilities
Manage inventory counts
Opens and closes store in accordance with established policies and procedures ie verifies opening cash balance at each register run daily bank up etc
Oversee daily cash reconciliation and bank deposit procedures
Perform any and all duties normally assigned to subordinate staff to maintain staff coverage and to lead by example
Ensure team alignment on all policies and procedures
Ensure adherence to Health and Safety guidelines and procedures
Requirements
4 to 5 years retail store management experience at a leading retail brand/ company
Knowledge of retail operations people management sales and customer service merchandising and promotional techniques inventory control and loss prevention
Strong analytical prioritization communication and negotiation skills are a must in this job
Ability to establish and maintain effective working relationships with individuals from diverse backgrounds such as customers other employees and management staff
Ability to lead motivate and develop staff essential
Salary Market related
Please forward updated resume in MS Word with your application Note if no correspondence is received within 6 weeks of your application please consider your application as unsuccessful