1. Maintain an approved “call-in" list so you can call in replacements if someone calls off.
Maintain and review all applications, hire and train new employees to keep shifts filled and an
up-to-date call-in list at all times.
2. Monitor time sheets and/or automated clock in/out, Shift Reports and Bundle Log on a daily
basis for accuracy, and so you can adjust peoples hours to avoid overtime.
3. Perform duties for any shift you personally work as described on the shift report, the
Employee Handbook, and as requested by the Owners.
4. Store Managers must work four shifts per week, Monday through Thursday 7a to 3p.
Creating 8 hours of float time to use as needed to monitor employees, fill-in for call offs and
assist on busy shifts
5. Be ready to pull any shift if someone calls off and you cannot find a call-in person.
6. Deal with and resolve customer complaints in as friendly a manner as possible. If you
cannot resolve the problem, obtain the customers name, address and contact information,
alert the Owner on call of the problem and agree to an action to be taken. Write up any such
situations and the completed resolution and turn in to Owners.
7. Using the blank spaces provided on the Shift Report, assign staff members such additional
duties which you feel should be completed in order to keep the store and parking lot clean and
orderly.
8. Review each staff member’s work by going in on their shift a minimum of once per week
and monitoring via security systems on-line periodically, to be sure all assigned duties are
being carried out and the store is being kept clean. If you find this is not being done, bring the
matter to the Owners attention by writing up what you have observed. Carry out all disciplinary
or counseling action only after first notifying Owners and upon their request.
9. When you go into the stores to check employee’s work, check all supply levels to be sure
adequate supplies are available for the employee’s to do their daily tasks, and if not, get them
what they need from the manager closet. Check all washers and dryers, and vending machines
to make sure they are fully stocked and working and being kept clean.
10. If a coin changer, VTM or B2B machine goes out of service, notify the Owner on call via
text message. If the Owner on call cannot get there, go to the bank or grocery store to get
what you need to keep the store open.
11. Put out supplies as least once per day so the other shifts do not run out. Monitor supply
usage for misuse or shrinkage. For inventory items needed, keep a list and notify the Owner
on call on Monday a week in advance of when you are getting low.
12. Maintain paperwork including: (A) review time sheets daily to be sure they are correct.
Train employees how to correctly complete and sign; (B) review laundry bundle log book and
bundles to be sure all bundles and ticket numbers are accurately accounted for and completed
correctly; (C) review inventory items daily to be sure they are correct, (D) be sure all shift
reports are completed correctly and properly accounted for; (E on Monday before payday,
prepare for the Owner on call the: Manager Summary Report, time sheets, Shift Reports,
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inventory sheets and laundry bundle logs and summary reports in the correct order as outlined
on the Manager Summary Report. Submit to Owner for payroll entry.
13. BE ON-CALL 24 HOURS A DAY, SEVEN DAYS A WEEK AND BE READY TO GET TO THE
STORES FOR MACHINE FLOODS, TO RESOLVE CUSTOMER PROBLEMS THAT AN
ATTENDANT MAY BE HAVING DIFFiCULTY , AND ANY OTHER EMERGENCY.
14.