For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide.
Purpose at Ashley
The Store Manager holds primary responsibility for managing and driving sales and margin within the retail store, aligning with the financial plan by overseeing a sales team. In addition to driving sales, the Sales Manager supports the Store Manager in fostering a high-performing sales culture, strategically managing talent, and recruiting and developing sales staff while embodying Ashley’s Culture and Vision to enhance brand perception and become the go-to destination for home furnishing needs. Serving as a role model for guest relationship-building, the Sales Manager leads and develops retail sales associates in executing the Company’s sales approach, manages store operations such as opening and closing procedures, and ensures compliance with policies and procedures to deliver an exceptional in-store experience. Without the Store Manager, the Sales Manager may assume full leadership responsibilities for the store.
What You’ll Do
· Recruit, onboard, train, and motivate sales associates while fostering a positive work environment conducive to high performance and low turnover.
· Conduct performance reviews, offer ongoing coaching, and facilitate strategic engagement activities such as huddles to align store decisions with company strategy.
· Lead store sales associates to meet sales and profit goals while fostering a high-performing sales culture aligned with company strategy.
· Facilitate promotional events and provide daily sales training and product education, ensuring consistent and strategic selling to maximize results and uphold company standards.
· Utilize analytics and insights to create targeted selling development plans for retail sales associates, providing relevant insights on offers, assortment, and selling processes.
· Ensure consistent store maintenance and adherence to standards throughout, optimizing assortment and maintaining a visible presence on the floor to drive business ethically.
· Cultivate a customer-centric culture within the store, emphasizing the importance of prioritizing customer satisfaction.
· Empower the team to address customer issues promptly and empathetically, ensuring efficient resolution.
· Track and analyze customer feedback to identify areas for improvement and enhance the overall customer experience.
· Serve as a role model of Ashley's culture and vision, embodying the company's values and principles in all interactions.
· Manage customer engagement throughout the entire lifecycle, fostering strong relationships and maximizing customer satisfaction at every touchpoint.
· Complete any additional tasks as assigned by management.
What You Bring
· Associate degree in Business Administration or related field or equivalent work experience required
· 2 years’ experience in retail sales, required
· Supervisory/Management experience, required
· Strong business knowledge with basic financial acumen
· Flexible and willing to work extended hours when necessary
· Ability to work weekends and holidays
· Excellent interpersonal skills
· Excellent verbal and written communication skills
· Effective time management and organizational skills
· Analytical and problem-solving skills
· Proficient mobile & computer skills, including experience with Microsoft Office Suite, internet
What’s In It for You
When you join us, you are eligible to participate in our comprehensive benefits programs, which include:
· Health, dental benefits, and vision insurance
· Employee Discount from 10% - 30%
· Life/Disability Insurance
· Flex Spending Account
· 401K
· Paid Time Off & Holidays
· Paid Birthday
Learn more about who we are and the causes we support here
Apply now and find your home at Ashley!