The Team:

The Store Operations team supports all Hermès of Paris retail boutiques in efforts to optimize operational efficiency, reduce in-store operational and administrative workload, as well as streamline processes and achieve operational excellence for the ultimate associate and client experience. 

 

The Opportunity:

As the Director of Store Organization and Space Optimization Projects, you will oversee the project planning and execution of new store openings, remodels, store moves, closings, and other major/minor store operational works.  You will also coordinate and be the key contact for all store space and storage planning projects while ensuring business needs and operational efficiency standards are met.  You will also act as the operations liaison for logistics and other BOH projects, with a key focus on areas impacting product flows, stock storage and capacity.

 

About the Role: 

Act as key project lead to plan and execute all scheduled US new store openings, remodels, and minor to medium store space works, in addition to moves – including permanent stores, temporary stores, and pop-ups. Maintain close partnership(s) with all key stakeholders involved in all types of store space remodels including, but not limited to, Store Management, Regional Management, Logistics, Visual Merchandising and Construction and Facilities Teams. Lead regular prep meetings with all relevant departments to align on operational timelines and task completion for all scheduled new store openings, remodels, major/minor store works and moves. Formalize recurring corresponding action plans, including updates and follow up on open points, to ensure awareness among all partners and track progress throughout the entire duration of the project and beyond. Act as the primary corporate contact for coordination of partner support on-site, including management of hotel and travel contracts, and follow up.  Ensure alignment between arrival and departure of support teams and project milestone dates. Develop and maintain a comprehensive Store Opening/Store Space Works Guide and Checklist. Maintain a comprehensive library of all store organizational supplies and vendors by nature of project for all store construction projects; monitoring and follow up of organizational supply stock. Provide regular documented progress and follow up with relevant KPIs to VP, Retail Operations for all projects. Follow-up with store management teams and key business partners after completion of projects to address any open issues; devise any action plans in a timely and formalized manner. Maintain close communication and partnership with Corporate Operations Team to align on and provide timely contributions towards group and subsidiary initiatives.  Provide a storage, stock capacity and organizational perspective to different business partners at both subsidiary and group level on projects impacting store operations. All other duties assigned by supervisor

 

Supervisory Responsibility: 

Yes

 

Budget Responsibility: 

Yes, the Director, Store Organization and Space Optimization Projects will work closely with the VP of Retail Operations to establish the parameters of the department’s set annual budget; identifying areas for cost and efficiency to minimize costs when possible while reaching company objectives

 

Decision Making Responsibility: 

Yes, this position will be responsible for ensuring the operational readiness of all store space and organization projects resulting in the start/continuation of business operations.  As such timely and thoughtful decisions will need to be made to achieve milestone dates and fulfill priorities.

 

About You: 

3-5 years of experience, in similar role, department and/or with related tasks; project management experience highly desired; Experience with blueprint reading a plus Knowledge of inventory management, space planning and storage solutions is preferred Flexible team player who can effectively prioritize and multitask Ability to work cross-functionally and to lead projects with different teams as well as with own team Experience in fast-paced moving environment(s); Ability to pivot quickly and effectively when needed “Big Picture” thinker with ability to foresee potential outcomes and anticipate needs; ability to propose and move forward with viable solutions promptly Excellent interpersonal skills; able to create strong professional relationships with key business partners Ability to maintain professionalism and objectivity when issues arise An exceptional listener able to communicate and engage with various audiences effectively and promptly, at multiple levels and with different personalities  Experience in people management; able to clearly communicate expectations and consistently monitor team progress  Strong verbal, written and presentation skills to all types of audiences Solid knowledge of Microsoft Outlook, Office (Word, Excel, PowerPoint) and Adobe/Acrobat; Canva a plus Proven organizational and time management skills High level of attention to detail and preparedness; proactive mindset key! Solid understanding of budgeting, vendor relationships and ability to exercise appropriate judgement  Proven excellence at meeting long and short-term deadlines Highly motivated self-starter  Prior experience in a store environment preferred

 

The salary range for this role is $130, 012.67 - $153,651.33 annually. Actual rates are determined based on the job, location, and individual experience.

 

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations. 

 

Company Overview:

Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time. 

 

An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation. 

 

At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès’ success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world, a mission that’s at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films “Footsteps Across the World” available on our website. Link here.

 

Our Commitment:

Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values ​​​​of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values ​​equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values ​​​​through the work that we do in partnership with our community and non-profit partners.

 

At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.

 

We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ccpa@hermes.com. Please do not submit resumes or applications to this email address.