Are you passionate about delivering excellent service? 

So are we. 

 

Strategic Account Manager - West Coast 

Monday-Friday, 8 a.m. - 5 p.m.

Hybrid Work Model (Campbell, CA; Sacramento, CA; San Diego, CA; Sherman Oaks, CA)

 

Strategic Account Manager

If you want to contribute to a global success story, you’ll fit right in at CSC. As the world’s leading provider of business, legal, tax, and digital brand services, we partner with more than 90% of the Fortune 500 companies, have offices in North America, EMEA and APAC and employ 8,000+ people around the globe. 

We have a new opening for a Strategic Account Manager (SAM) in our Digital Brand Services (DBS) business division. As a SAM in DBS, you will interact with decision-makers at Fortune 1000 companies and their law firms to help them grow and protect their global brands online. This position requires extensive client contact, including some face- to -face meetings, and the ability to present complex information in a clear and concise manner. To be successful in this role, a history of providing outstanding B2B customer service and relationship management, comfort working with technology and a basic understanding of how the Internet operates are needed. 
 

What You'll Do For Us: 

Build relationships with B and C-Level Executives to gain a deep understanding of customers’ business and goals/KPIs Proactively educate clients about industry developments and potential impacts to their business and online strategy Provide clients with strategic insights, analytics and recommendations regarding their assets managed by CSC Serve as primary point of contact for account to ensure all requests and projects are completed on time and on budget Manage customer relationships to ensure retention and satisfaction in assigned accounts Partner with Sales to develop and execute on account plans Identify and help develop additional client contacts within assigned accounts:  Identify and generate new Sales leads Provide budget projections and conduct contract and price negotiations for assigned accounts Develop and conduct effective client presentations and Business Review meetings, either in-person or via Microsoft Teams utilizing PowerPoint and Excel  Maintain thorough up-to-date notes, leads, quotations, and contracts through CRM system  Keep abreast of industry news  Network by attending industry specific events and trade shows and/or conducting company-sponsored webinars  Sharing sales, product knowledge and ideas with other team members  **This position is not commission based, but there is an incentive program for top performers**

What technical skills, experience, and qualifications do you need? 

3+ years B2B Account Management experience  Spanish language fluency is strongly preferred Comfort and experience working with B and C-level executives  A history of detail-oriented, multi-tasking in a deadline-driven, dynamic environment  Excellent analytical and problem-solving skills  Ability to think proactively and strategically to meet the clients’ needs  Relentless dedication to outstanding customer service  Ability to handle escalated client issues with a steady hand  Excellent communication and organizational skills (verbal and written), as well as ability to think quick on your feet  Strong negotiation skills and business acumen  Quick learner with a demonstrated passion for technology and the Internet ecosystem 

#LI- CS1