Strategic Business Consultant

 

POSITION PROFILE

Responsible to establish and/or expand strategic relationships and trust with Dealer ownership and executive management to influence adoption of Ricoh value add approach in the market. Influence a solutions-oriented approach to differentiate and grow Ricoh business share and ROS with the largest and/or Mega dealers in assigned territory. Significant travel for onsite interaction to conduct dealer negotiations, joint business planning, sales meetings and customer account calls. Each SBC will have approximately five (5) dealers with 15-30 locations and 100-175 sales reps, producing $22M-$30M in revenue and $4M-$6M in ROS per year for Ricoh.

Lead joint planning process and thought leadership in developing detailed strategic business plans with senior Dealer executives to drive Ricoh initiatives in partnership with Dealer business goals and capabilities. Lead collaborative business discussions with Dealer major account management in specific targeted accounts to maximize Ricoh services/solutions which address customer needs. Demonstrate, differentiate and promote Ricoh hardware and software solutions portfolio to condition and influence dealer salesforce and dealer go to market strategies. Monitor dealer business viability, succession plan and acquisition risk to determine contingency planning.

Plan and manage Dealer Division market team activity and facilitate resources from adjacent Ricoh groups to deliver effective solutions support to achieve territory gross profit growth targets which grow Dealer profitable revenue. Manage Ricoh's interests in the market, including channel conflict, dealer service of Ricoh accounts, and contractual compliance.

Job Duties and Responsibilities

Achieve or exceed assigned (hardware, aftermarket, PS-software) gross profit targets and market share objectives by effectively influencing and selling Ricoh portfolio offerings through the demonstration and delivery of Ricoh's solutions-oriented value, and development and execution of detailed business plan strategies with dealer alliance partners. Lead the initial design, joint development with senior dealership (owner) leadership, and ultimate execution of the dealer business plans with consistent improvement year to year. Ensure business plans are designed based on data driven parameters and address Dealer's key challenges, improvements and technology footprint providing a clear differentiation between RICOH and competition Lead customer-facing interaction with Dealers including account presentations, account planning, proposals, reviews and best practices. At least 75% of schedule should be dedicated to face-to-face dealer sales and business strategy meetings and dealer customer-facing presentations selling strategic solutions to complex customer business needs Demonstrate comparing and contrasting Ricoh products with competitive technology in order to provide a Ricoh solution to meet Dealer's business needs and position Ricoh as the trusted partner with Dealer strategic initiatives and business processes. Effectively market and manage dealer compliance to Ricoh Aftermarket sales requirements for supplies and parts. Lead team initiatives with Dealer Division Service organization to assist Dealers in the development of service organizations committed to effective support of Ricoh products. Ensure that Dealers' are adhering to all contractual requirements, including those related to aftermarket purchases. Provide subject matter expertise, and timely resourceful response to assigned Dealers in coordinating Ricoh resources to meet the requirements of the Dealer with the pre and post-sale solutions processes. Track all appropriate activity and pipeline via Ricoh CRM. Provide market intelligence, sales reporting, win/loss data, and planning inputs to Ricoh management as requested Contribute at a leadership level to ConvergX, trade shows, exhibits, open houses, products demos and customer training sessions Manage growth programs and promotions, sell-through strategies and coordinate region team support with consistent, predicted outcomes. Manage and collaborate in launches, training meetings, Dealer kick-offs and end-user sales meetings. Manage market rationalization and all distribution via the various assigned product brands and lines. Lead efforts for quality channel interaction and resolution of channel conflicts by developing strong business relationships with leadership of other Ricoh channels.

 

QUALIFICATIONS (Education, Experience, and Certifications)

Bachelor's degree in business or marketing; master's degree preferred or equivalent experience in related field. Must have 10+ years selling and/or sales operations experience, with a minimum of 8+ years selling in a customer channel/alliance environment Proven experience in business improvement planning and strategy consulting MCSE, DCIA+, Security+, PDI+ certifications a plus Proven ability to sell software, solutions and services with a primary inclination to influence this value add approach is desirable. Successful track record in sales, channel management, and/or business development with ability to maximize territory potential effectively. Work with Dealership management to design and develop value add sales approach a plus. Proven track record in complex engagements involving negotiating skill to drive the sale. Proven ability to manage activity and time to reach specific targets, quota's and project deadlines

KNOWLEDGE, Skills And Abilities

Strong selling and presentation skills, with proven knowledge dealing with software solutions Exceptional analytical, strategic and organizational skills Ability to work in a professional, team-oriented environment leveraging resources as required Highly developed communications skills, both oral and written, with ability to present to high level executives, internal and external customer's and diverse audiences. Possess strong ability for self-direction and high degree of initiative. Results oriented Proficient in managing visual communications, CRM, Excel, Power Point Ability to give appropriate consultation to dealer principals regarding company management Superior time management skills with ability to effectively maximize customer-facing interaction time Strong listening and problem-solving skills

 

Working Conditions, MENTAL AND PHYSICAL DEMANDS

Must be able to work independently from home office or in team environment when in office location Work with cyclical stress due to frequent goals and deadlines Ability to prioritize responsibilities. Dealer assignments are diversified and require analytical and strategic thinking to prepare and convey diverse information Requires regular dealer/customer site visits, either in person or through use of Ricoh technology, whose locations are throughout Region territory Frequent travel required up to 70% when permitted. Visit Dealers once per month Requires moderate dexterity, regular application of basic skills

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.