Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do The Enterprise Transformation team drives large scale transformation from start to finish and serves as a connector across the organization to ensure realization of intended business outcomes. As part of company-level Portfolio planning, we drive our company’s top priorities through project intake and assessment, portfolio planning, prioritization, and performance reporting. We then align partners on program governance, roadmaps, project plans, scope, and delivery across impacted groups. And to ensure adoption, and implement strategic change, communication and enablement strategies to drive behavioral change and adoption of new processes, policies, technologies and ways of working. This role will be focussed on leading and managing transformation initiatives focused on improving Commerce for Sales led and Digital (.com) policy, processes, systems and data in partnership with sales, marketing, and customer success teams. This position is an individual contributor role reporting to the Vice President, Enterprise Transformation and Program Office. Responsibility Lead by example, fostering a team culture that values collaboration and facilitates personal and professional growth Lead and run transformation initiatives focused on improving Commerce for Sales led and Digital i.e. self service (.com) routes to market, including policy, processes, systems and data in partnership with sales, marketing, and customer success teams Align transformation programs with bold goals to boost renewals, growth, and new GTM motions Present to top leadership, build consensus, and confidently drive decisions about solutions, policies and procedures that shape the future Rally cross-functional teams to deliver strategic transformations that create real impact aligned to organizational strategy Be a trusted advisor to Commerce partners and lead efforts to transform attitudes and guide collaborators through the transformation journey for Sales, Partner and Digital commerce Lead by example and foster collaboration, growth, and an atmosphere of excellence Drive end-to-end commerce transformation, focusing on modernizing processes such as Quote-to-Cash (QTC), Order-to-Fulfillment, and Billing-to-Revenue, to enhance customer experience, and deliver measurable business outcomes Drive transformation, company readiness and improvements for Digital, Direct and Partner led Commerce workflows, including Onboarding/adoption and Enablement Workflow, engagement and Order Management workflow, Configure to Quote, Support and Services workflow Define and drive CPQ/Commerce roadmap, program execution and facilitate program activities to modernize the CPQ platforms and standardize CPQ services to allow faster time to market, operational efficiencies and zero touch transactions for new offers, trials and features Collaborate with senior leadership to align Commerce and Self Service transformation initiatives with overarching business goals and strategic objectives Lead and implement transformation initiatives within service operations to optimize processes, enhance customer (both internal and external) experiences, and drive efficiency across service delivery models Collaborate with cross-functional teams to implement innovative solutions that align with business objectives and improve service outcomes. Leverage PMO tools and methodologies to implement and manage scope, timelines, risks, and resources. Facilitate timely and accurate executive communication to broad audiences Liaise between executives and operational teams to drive alignment and clarity Manage across regions and cultures, ensuring global alignment to achieve outcomes Implement mechanisms for continuous feedback and improvement Build frameworks for tracking and reporting business performance, driving data-informed decisions. Lead the evolution of systems and processes to support company growth and prepare for the next stage of maturity Drive initiatives with an outside-in approach, prioritizing exceptional user experiences Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic 15+ years of relevant experience in Commerce (CPQ) processes and systems (e.g. Apttus/Conga, Zuora, Salesforce CPQ) Bachelor's degree Background in Partner led Commerce motion 10+ years of strong project management experience, with a history of driving cross functional programs at enterprise level Experience in B2B, B2C, or hybrid sales commerce journeys Prior experience working within Commerce and GTM functions in a SaaS environment is required Preferred Experience partnering with multiple collaborators, building relationships across the organization Ability to work in a fast-paced, dynamic environment and adapt to evolving priorities. Energetic, methodical problem solver with the ability to implement complex programs Certification in project management (e.g., PMP, Agile) is an asset MBA, Master of Science in Information Management, Masters in Data Science Strong understanding of GTM strategies, including sales enablement, customer acquisition, and retention Proven ability to design and deliver complex, cross-functional transformation programs Demonstrated ability to think strategically and translate high level strategy goals into tactical plans for execution teams Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: California: $195,500.00 - $315,775.00 base salary Washington, New Jersey and New York (including NYC metro area): $186,200.00 - $276,125.00 base salary This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Stock: This role is eligible to receive Restricted Stock Units (RSUs). Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster #LI-Hybrid