JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The Strategic Communications & Change Manager is responsible for the creation, curation, and implementation of communication and change management strategies to support the organization’s products, services, and internal processes. This role serves as a key consultant to product, program and initiative teams ensuring clear and effective communication and resources are provided throughout the change process to ensure end user adoption.  This role requires a unique blend of technical expertise, strong written communication skills, change management skills, and content development capabilities to effectively translate complex information into easily understandable, user-friendly content for a diverse audience, including customers, partners, and internal teams.

Key Responsibilities:

Communications:Collaborate with cross-functional teams to gather and synthesize technical information, understand product requirements, identify the needs of the target audience, and translate concepts into accessible messaging.Manage editorial planning, production and distribution of a variety of communication materials (emails, presentations, videos, online content, etc.).Establish the structure, organization and templates to allow teams to develop and produce necessary communication to support initiatives in a logical and intuitive manner, using plain language, consistent terminology, and appropriate formatting to enhance readability and usability.Partner with the Global Services Delivery and Tech Success leads to establish communication expectations that enable teams to update and maintain documentation to reflect product changes, improvements, and new features.Facilitate interactive workshops and training sessions to build communication capabilities within the team.Change Management:Leverage the client’s organizational change management principles, best practices, and resources to guide teams to develop and execute change management activities to ensure successful end user adoption.Develop change management resources, templates, artifacts, and provide coaching and training to enable teams to integrate change management activities within product, program, and initiatives.Collaborate with Global Services Delivery and Tech Success leads to monitor employee sentiment and feedback during periods of change and provide recommendations to address questions, concerns, and resistance.Facilitate interactive workshops and training sessions to build change management capabilities within the team.Content Lifecycle Management:Provide consultation to identify appropriate technical documentation based on initiative by providing tools, templates and resources that enable teams to develop technical documentation to support the technology and end user experience.Monitor content performance and usage metrics to identify areas for improvement and optimization in partnership with the Global Services Delivery and Tech Success leads.Establish audit process in partnership with the Global Services Delivery and Tech Success leads to ensure documentation is updated on a consistent cadence and aligned to the product and program expectations.Coordinate with and the client’s translation teams to understand & apply translation where appropriate.Collaborate with Technology, Assets and Support team to understand and apply contractual obligations to resource documentation and coordinate expectations with Global Services Delivery and Tech Success leads.Facilitate interactive workshops and training sessions to build technical documentation capabilities within the team.

Required Qualifications:

Bachelor's degree in a relevant field such as technical writing, English, journalism, or Bachelor of Arts degree5+ years of experience in business analysis, change management, and/or internal communications with a proven track record of creating and managing high-quality technical documentationExcellent written and verbal communication skills, with the ability to convey complex technical information in a clear and concise mannerProficiency in using various content management tools and softwareStrong attention to detail and proofreading skills, ensuring the accuracy and consistency of technical contentCollaborative mindset, with the ability to work effectively with cross-functional teamsStrong project management skills with the ability to coordinate multiple deliverables and stakeholders

Preferred Qualifications:

Master's degree in technical communication, content strategy, or a related fieldExperience in the software, hardware, or technology industry, with a deep understanding of the corresponding technical domainsFamiliarity with change management frameworks and methodologies (e.g., ADKAR, Prosci)Familiarity with agile software development methodologies and the ability to integrate documentation into the development processFamiliarity with the corporate real estate lifecycle.Expertise in content management systems, version control, and collaboration toolsStrong problem-solving and critical thinking skills, with the ability to identify and address content gaps or challengesProven track record of improving the overall quality, usability, and accessibility of technical contentExperience in user experience (UX) design or content strategy, with the ability to create user-centric documentation

Location:

On-site –Austin, TX, Chicago, IL, Dallas, TX, Minneapolis, MN

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

Accepting applications on an ongoing basis until candidate identified.