Kforce has a client that is seeking a Strategic CX Consultant in Stamford, CT. Summary: We are looking for a Strategic CX Consultant to bring a holistic, customer-centric perspective to our customer experience initiatives. This role will be instrumental in gathering and interpreting customer insights and driving cross-functional alignment to improve CX at every level. The ideal candidate will bridge the gap between customer feedback and business strategy, transforming data into actionable plans to enhance customer satisfaction and loyalty. Key Responsibilities: * Engage with customer feedback to gain an in-depth understanding of their experiences and pain points * Lead workshops with internal stakeholders to communicate customer insights and co-create strategies to enhance CX across channels * Develop frameworks to translate customer feedback into actionable insights, moving beyond data collection to drive meaningful CX improvements * Partner with cross-functional teams to implement a proactive approach to issue resolution, such as automating outage credits and developing faster response protocols * Support the integration of advanced analytics, including data science techniques, to enhance the depth and precision of CX insights * Design innovative employee engagement programs to foster a customer-first culture within Company * Champion programs ensuring they are effectively designed and delivering customer value * Develop strategies to engage and align employees with CX goals, creating a cohesive effort to improve customer satisfaction * Establish and monitor key performance metrics to assess the success of CX initiatives * Regularly report CX performance to senior leadership, highlighting progress, impact, and areas for improvement * Ensure effective use of CX tools and platforms, such as Medallia, to capture accurate customer insights and guide decision-making