Job Summary
• This role is responsible for independently identifying solutions to common and complex supply chain issues, supporting strategic supply chain projects from planning through execution, and conducting data analysis, interpreting findings, and contributing to decision-making within projects. The role assists in managing strategic supply chain models, creates frameworks to address supply chain problems, and acts as a peer leader on cross-functional teams. The role identifies inefficiencies, and implement process improvements to reduce costs in the supply chain and operations processes.

Responsibilities

Support end-to-end Incident Management process for the S4 HANA Order to Case domain.Support business as a level one technical resource on system flow issuesEnsure timely and effective resolution of incidents, minimizing impact on business operations.Proactively monitor the EDI / IDOC fallouts for the S4 supply chain flowsAct fast on the identified issues by investigating the root cases and working on the resolutions.Liaison with IT / Operations and other necessary team for fast resolutionCreate a road map for structural fix for the recurring technical issuesResolve the Incident raised by business users on the technical issuesRecommend necessary process change / system related changes to help seamless supply chain flow in S4Ensure swift action on resolving technical issues during QEC / MEC to avoid any revenue / TCE impact to the organization

Education & Experience Recommended

Preferred to have Bachelor's or Master's in Information Technology, Computer Science / Other graduations is considered as well with necessary experienceMinimum 2 to 4 years’ work experience in Handling Technical support in Incident Management, with a focus on S4 HANA and Order to Case process.ITIL certification is added advantage.

Preferred Certifications
NA

Knowledge & Skills

Proven experience in managing complex incidents and driving them to resolution.Excellent analytical, problem-solving, and communication skills.Proven knowledge in E2E supply chain technical flow / architectureQuick and nimble in decision making on issue resolution and working with other teams

Should have strong capability of Investigation and problem solving

Good to have skills related to leading projects & Initiatives with IT / Process Management areasStrong communication still on explaining the problem statement and converting business issues in technical aspects and vice versa.Flexible to play global role and available to connect and lead resolutions with larger team across different time zones.

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.

Complexity
• Responds to moderately complex issues within established guidelines.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.