About the Operational Services Division (OSD)

The Operational Services Division (OSD) is an oversight agency of the Commonwealth of Massachusetts within the Executive Office for Administration and Finance. OSD’s primary focus is to help our government buyers and business customers succeed in meeting their goals by providing outstanding customer service, competent advice and guidance, and high-quality products and services that exceed the expectations of those we serve.

Join our Dynamic Team

OSD's diverse team of 150 professionals is transforming the way government operates. Our hybrid work environment fosters creativity and collaboration, allowing us to deliver cutting-edge solutions in strategic sourcing, print and mail, surplus property, and more. Join us and make a lasting impact.

Are you passionate about shaping public policy and enhancing government operations? Join our dynamic team as the new Strategic Initiative Coordinator This newly created role offers a unique opportunity to work closely with the Deputy Agency Head on a broad range of activities, from research and policy development to data-driven decision-making, all aimed at advancing our agency’s mission. If you have a strong analytical mindset and are eager to make a significant impact in the public sector, this position is perfect for you

Key Attributes:

You have exceptional problem-solving and communication skills, enabling you to effectively analyze complex issues and articulate clear solutions to team members and stakeholders. Youpossess the ability to manage ambiguity, navigating uncertain situations with confidence and adaptability, ensuring progress even when the path forward is not clearly defined. As a creative thinker, you are able to generate innovative ideas and approaches, fostering a culture of continuous improvement and ingenuity within the team.Your exceptional attention to detail will ensure high-quality deliverables, minimizing errors and enhancing overall project outcomes. Furthermore, you are able to showcase the capability to manage multiple competing priorities, demonstrating strong organizational skills and the ability to maintain productivity in a fast-paced environment while meeting deadlines.

Key Responsibilities:

Research and Analysis:

Conduct comprehensive research on public policy, best practices, and regulatory compliance.Utilize data analysis to identify trends, inefficiencies, and opportunities for improvement across various agency business units and functions.Prepare detailed reports and compelling presentations to communicate findings and recommendations to senior leadership.

Policy Development:

Assist in creating and implementing innovative policies and procedures that comply with state regulations and support the agency’s goals of affordability, competitiveness, and equity.Evaluate the impact of existing policies and recommend adjustments to enhance their effectiveness.

Coordination and Oversight:

Monitor the activities and performance of different agency unitsEnsure cohesive and aligned operations across all units to achieve the agency’s strategic objectives.Facilitate effective communication and collaboration between units.

Stakeholder Engagement:

Act as a liaison with internal and external stakeholders, including vendors, contractors, public interest groups, and other government agencies.Support stakeholder meetings and ensure clear communication of agency policies and procedures.Help manage and nurture relationships with key stakeholders to support agency goals.

Project Management:

Assist the Chief Operating Officer in managing special projects and strategic initiatives.Track project progress, identify potential challenges, and propose practical solutions.Coordinate project activities to ensure timely and successful completion.

The Operational Services Division values staff diversity and contributions to an inclusive working and learning environment.

DEI Value Statement

Diversity, Equity, and Inclusion are integral to the Operational Services Division’s (OSD's) mandate to oversee transparent and equitable practices through a variety of public services and programs within the Commonwealth of Massachusetts. OSD commits to cultivating and nurturing a diverse workforce, which is reflective of the communities we serve and recognized as our greatest strength. Diversity, Equity, and Inclusion are our core principles, guiding us in who we aspire to be in our business operations and partnerships.

About the Operational Services Division (OSD)

The Operational Services Division (OSD) is an oversight agency of the Commonwealth of Massachusetts within the Executive Office for Administration and Finance. OSD’s primary focus is to help our government buyers and business customers succeed in meeting their goals by providing outstanding customer service, competent advice and guidance, and high-quality products and services that exceed the expectations of those we serve.

Join our Dynamic Team

OSD's diverse team of 150 professionals is transforming the way government operates. Our hybrid work environment fosters creativity and collaboration, allowing us to deliver cutting-edge solutions in strategic sourcing, print and mail, surplus property, and more. Join us and make a lasting impact.

Are you passionate about shaping public policy and enhancing government operations? Join our dynamic team as the new Strategic Initiative Coordinator This newly created role offers a unique opportunity to work closely with the Deputy Agency Head on a broad range of activities, from research and policy development to data-driven decision-making, all aimed at advancing our agency’s mission. If you have a strong analytical mindset and are eager to make a significant impact in the public sector, this position is perfect for you

Key Attributes:

You have exceptional problem-solving and communication skills, enabling you to effectively analyze complex issues and articulate clear solutions to team members and stakeholders. Youpossess the ability to manage ambiguity, navigating uncertain situations with confidence and adaptability, ensuring progress even when the path forward is not clearly defined. As a creative thinker, you are able to generate innovative ideas and approaches, fostering a culture of continuous improvement and ingenuity within the team.Your exceptional attention to detail will ensure high-quality deliverables, minimizing errors and enhancing overall project outcomes. Furthermore, you are able to showcase the capability to manage multiple competing priorities, demonstrating strong organizational skills and the ability to maintain productivity in a fast-paced environment while meeting deadlines.

Key Responsibilities:

Research and Analysis:

Conduct comprehensive research on public policy, best practices, and regulatory compliance.Utilize data analysis to identify trends, inefficiencies, and opportunities for improvement across various agency business units and functions.Prepare detailed reports and compelling presentations to communicate findings and recommendations to senior leadership.

Policy Development:

Assist in creating and implementing innovative policies and procedures that comply with state regulations and support the agency’s goals of affordability, competitiveness, and equity.Evaluate the impact of existing policies and recommend adjustments to enhance their effectiveness.

Coordination and Oversight:

Monitor the activities and performance of different agency unitsEnsure cohesive and aligned operations across all units to achieve the agency’s strategic objectives.Facilitate effective communication and collaboration between units.

Stakeholder Engagement:

Act as a liaison with internal and external stakeholders, including vendors, contractors, public interest groups, and other government agencies.Support stakeholder meetings and ensure clear communication of agency policies and procedures.Help manage and nurture relationships with key stakeholders to support agency goals.

Project Management:

Assist the Chief Operating Officer in managing special projects and strategic initiatives.Track project progress, identify potential challenges, and propose practical solutions.Coordinate project activities to ensure timely and successful completion.

The Operational Services Division values staff diversity and contributions to an inclusive working and learning environment.

DEI Value Statement

Diversity, Equity, and Inclusion are integral to the Operational Services Division’s (OSD's) mandate to oversee transparent and equitable practices through a variety of public services and programs within the Commonwealth of Massachusetts. OSD commits to cultivating and nurturing a diverse workforce, which is reflective of the communities we serve and recognized as our greatest strength. Diversity, Equity, and Inclusion are our core principles, guiding us in who we aspire to be in our business operations and partnerships.

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) three years of full time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the-required experience.

II. A Graduate degree with a major in business administration, business management or public administration may be substituted for the required experience.

III. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.

Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics?Explore our Employee Benefits and Rewards

An Equal Opportunity / Affirmative Action Employer.Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) three years of full time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the-required experience.

II. A Graduate degree with a major in business administration, business management or public administration may be substituted for the required experience.

III. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.

Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics?Explore our Employee Benefits and Rewards

An Equal Opportunity / Affirmative Action Employer.Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.