About Bitdefender

Bitdefender is a cybersecurity leader delivering best-in-class threat prevention, detection, and response solutions worldwide. Guardian over millions of consumer, enterprise, and government environments, Bitdefender is one of the industry’s most trusted experts for eliminating threats, protecting privacy, digital identity and data, and enabling cyber resilience. With deep investments in research and development, Bitdefender Labs discovers hundreds of new threats each minute and validates billions of threat queries daily. The company has pioneered breakthrough innovations in antimalware, IoT security, behavioral analytics, and artificial intelligence and its technology is licensed by more than 180 of the world’s most recognized technology brands. Founded in 2001, Bitdefender has customers in 170+ countries with offices around the world. For more information, visit https://www.bitdefender.com

About the Job

Bitdefender, a global leader in cybersecurity solutions, is seeking a dynamic and results-driven Strategic Renewal Team Manager to lead a high-performing team of Strategic Renewal Representatives (SRRs). This role is pivotal in driving our customer retention and account expansion efforts. You will oversee a team responsible for managing a portfolio of assigned renewals and collaborating closely with sellers on key focus accounts. Your primary mission will be to accelerate expansion opportunities and enhance retention rates across our customer base.

 

Key Focus Areas:

Team Leadership & Performance: Lead, mentor, and inspire a team of SRRs with a strong focus on driving retention, expansion, and consistently exceeding targets. Strategic Collaboration: Partner closely with sellers and cross-functional teams to align renewal activities with broader account strategies. Renewal & Retention Optimization: Oversee the management of a renewal pool and implement strategies to maximize retention rates and customer satisfaction. Process Improvement: Continuously assess and refine renewal and expansion processes to enhance efficiency and effectiveness.

 

Key Responsibilities:

Team Leadership: Renewal and Retention Management: Strategic Account Management: Process Optimization: Collaboration & Reporting:

 

Requirements:

Leadership Experience: 3+ years in a leadership role within customer success, account management, or sales, preferably in a SaaS or technology-driven environment. Sales Success: Proven track record of achieving retention and growth targets. Coaching & Development: Strong ability to coach, mentor, and develop sales professionals, helping them achieve personal and team goals. Strategic Thinking: Ability to align renewal and retention strategies with broader business objectives and adapt to dynamic market conditions. Analytical Expertise: Proficiency in leveraging data and analytics to drive performance and decision-making. CRM Proficiency: Experience with tools like Salesforce CRM and renewal management platforms. Communication Skills: Exceptional interpersonal and negotiation skills, with the ability to build relationships at all levels.

If you are passionate about leading teams and driving strategic growth, we want to hear from you!

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