At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. 

Owens & Minor teammate benefits include:

Medical, dental, and vision insurance, available on first working day401(k), eligibility after 30 days of employmentEmployee stock purchase planTuition reimbursementDevelopment opportunities to grow your career with a global company

Value Chain Strategic Solutions Manager

Transformation enables the organization to drive complex and transformational programs through disciplined project/program management and change management strategies.

The Value Chain Strategic Solutions Manager will be responsible for leading and managing process improvement projects within the organization. The ideal candidate will have experience leading process improvement projects, be well-versed in process improvement tools and methodologies, and have excellent project management skills. He or she will be a strategic thinker who can see the big picture and also have the attention to detail necessary to implement change.

The Value Chain Strategic Solutions team works across multiple functions to make changes and/or improvements to processes or technology, ultimately impacting our ability to deliver customer services from an end-to-end standpoint (partners with commercial, products, operations function heads, finance, etc)

It is this team, and their capability that continue to drive innovation, not only in our products and services, but also how we fulfill our commitment to our customers.

 

Key Responsibilities

Investigation and repair of systemic failures impacting customer service deliveryDeveloping new configurations of operations capabilities to support new business pursuits and/or service offeringsBusiness process changes and customization to support new business/customer service requirementsBusiness process optimization across processes spanning multiple functionsCollaboration with Value Chain Management team to appropriately cost/value any new offerings.  Customer Value Chain lead then incorporates into new standards, value prop, contract, etc.Serve as a change agent to drive process improvements across the organizationDevelop and implement process improvement plans, including process mapping, process redesign, and process optimizationCollaborate with other departments to ensure cross-functional alignmentCommunicate process changes to stakeholders and ensure buy-inUtilize RCPS (root cause problem solving) techniques to identify the root cause vs symptom, that needs resolution, to improve the customer experience

Education & Experience
 

Bachelor’s degree in Business, Logistics, Engineering or Supply Chain or relevant work experience preferred7+ years of practical work experience in operational business process improvementExperience in at least two of the following Lean Management in service industries; Customer Experience; Frontline & Sales process transformation; Field Service or customer care process transformation; Business support function transformation or process implementationMaintain up-to-date knowledge of process improvement methodologies and best practices

Knowledge, Skills, & Abilities

Excellent MS PowerPoint, Excel and Word skills Good at coordinating with many stakeholders and understanding how to navigate and direct decisions to the appropriate leaders when issues or concerns ariseStrong ability to anticipate future needs of the organizationEnergetic, flexible, collaborative and proactive team member who welcomes challengesManages time and resources effectively through strong organization, multi-tasking, delegation, time management and project management skillsAnticipates problems and works proactively to solve them through creative thinking              Proven ability to assess needs, identify issues, summarize and present information/ recommendations and implement changeStrong leadership and matrix management capabilitiesAbility to manage large projects; excellent project management and process improvement skillsStrong interpersonal and presentation skills including the ability to interact with executive leadershipStrong verbal and written communication skills and entrepreneurial driveAbility to meet deadlines and perform under pressureGood organizational skills and effective management skills to manage multiple parallel tasks, ability to set prioritiesPerformed successfully in a fast-paced, global, intellectually intense, service-oriented environment with people at all organizational levelsProactive, creative, self-starterAble to prioritize, able to tolerate ambiguityExercises judgment in handling confidential/sensitive information; trustworthyDetermine needs by supplementing the standard assessment techniques and tools with innovative approaches Define trends and articulate their impact to business and strategic choicesSummarize data into an actionable story, including recommendations on how to resolve the root causeHighly capable problem solver, able to work on complex problems requiring strong analytical, conceptual and quantitative abilityDemonstrated experience successfully leading a transformational/capability building activityCapable of working well with others but also autonomously with little directionAble to grasp and communicate complex ideas clearly

Additional Requirements

Performs additional duties as directed.Travels ~25% of the time.

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If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.