Overview: 

This position will support the team’s strategy and operations function. Will be responsible for streamlining ongoing activities related to the assessment, strategic planning, coordination, and implementation of defined projects that support service, productivity, and improvements. Produces team reporting and analyzes data, drawing insights that will drive for improvements to content and channel strategy, design and delivery as well as team processes/operations. May represent unit (dept) in cross functional, high visibility projects involving business partners outside of the department.

Primary Responsibilities:            

Coordinate the planning and implementation of new projects, programs, and plans to achieve short and long-term business objectives; coordinate of the design and execution of various projects for the promotion and maintenance of the business.Develop and produce high complexity departmental reports and spreadsheets to include but not limited to project, product, content or communications strategy analysis, historical reporting, workflow analysis, capability assessments and financial analysis.Support continuous improvement of existing processes, develop new processes or enhance existing processes where required including maintenance plans, procedural documentation and custom tools for automation. Identify resources that can be utilized to support business operations or improve existing business processes.Act as lead for team operations support, maintaining team calendars, processes, documents and organizing virtual and physical meetings/events; coordinate with business partners, vendors and technology to address issues for the unit (dept).Perform complex analysis and judgment-based work over multiple disciplines to support business decisionsLead the creation and maintenance of various reporting dashboards, including but not limited to KPIs around content performance, video performance, channel performance and audience engagement as well as key results metrics. Go beyond basic reporting and delivery with the ability to analyze large amounts of data and information to provide meaningful insights and professionally communicate those insights to management and business partners.Explore, evaluate, understand, recommend and implement integrated technology solutions to meet communications team needs and drive efficiency, including but not limited to reporting, team operations, team processes and program/project managementTake a lead role in supporting departmental audits including user recerts, compliance testing and departmental controlsComplete other related duties as assigned.

Education and Experience Required:

Bachelor’s degree and a minimum of 4 years related business line experience,

OR in lieu of, A combined minimum of 8 years higher education and/or work experience

Desired: Experience with Jira, Targetprocess and/or Power BI

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $71,985.72 - $119,976.20 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

LocationBuffalo, New York, United States of America