Strategy Analyst II, Workforce Management

Want to help us, help others? We’re hiring! 

GoFundMe is a global community of over 150 million people who come together every day with the common purpose of helping one another. Our mission is to help people help each other through our best in class technology. In 2022, GoFundMe, a leading nonprofit fundraising software company that enables nonprofits to connect supporters with the causes they care about. Together, we have empowered people and organizations to raise more than $30 billion since 2010. Our vision is to become the most helpful place in the world.

The Workforce Management Analyst supports core operations across the Care & Risk, Compliance, Platform Integrity (“RCPI”) teams. Mainly, this includes managing and administering team scheduling, while also developing a staffing and headcount model for business planning during times of high volume. They are a detail-minded organizer and communicator who can clearly articulate nuanced and sensitive issues to the GoFundMe team and work with a variety of leaders with unique challenges to their respective teams.

 

The Job..

 

Coordinate closely with scheduling vendors (e.g. Assembled) to understand the tools we use to forecast, generate schedules, tool uptime, and optimize daily schedules and to maximize our use of them to fit our needs. Drive and evolve scheduling roadmaps in partnership with leadership and propose unique solutions for each distinct team. Ensure our hiring and staffing strategies are optimized around time of day, location, and language. Review scheduling and hiring strategy frequently to ensure that the structure is optimized to meet customer, team, and business goals. Prepare & publish bi-monthly operations schedules at least 2 months in advance of schedule rotation start. Coordinate special holiday or event scheduling requirements. Review and decide on PTO requests per the PTO approval threshold policy they maintain. Consult with leadership when considering possible exceptions. Work alongside fellow Strategy team members in developing and managing a headcount model for customer and organizational needs. Oversee daily schedule optimization, so that schedules are always prepared at least two full days in advance. Assist with day-to-day schedule adjustments, including defining the policies that guide them. Provide support on various strategic operational initiatives to enhance the customer experience and operational efficiency.

 

You…

2+ years of experience in Business Intelligence, Strategy, Business Operations, Project Management, and/or Operations Management C1 fluency or higher in English required Prior experience with Looker or other data visualization tool Experience using a workforce management tool or modeling program to organize a team’s shifts and hours Clear communicator, written and verbal Energized by building sustainable processes and bringing teams into shared understanding and alignment Detail-oriented with a strong emphasis on accuracy and quality of work Collaborative team player who is also capable of independent thought and execution Strong communication skills with the ability to influence others Advanced understanding of Microsoft Office suite (Excel)

 

Preferred skills...

Prior experience with payments, fintech, ecommerce, social media, or marketplace companies Prior experience with Google Drive Experience with (or strong interest in) managing or supporting trust and safety, compliance, customer support, or financial risk operations and associated key performance indicators Knowledge of regulatory compliance and risk trends in the ecommerce, social media, marketplace, or financial services industries

Why you’ll love it here...

Market competitive pay, based on project scope, experience and other factors Your work has a real purpose and will help change lives on a global scale You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together  We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose We are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!

 

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