Who we are About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Stripe has a growing focus on our Renewals business and opportunity to drive growth. Our team provides strategic & operational partnership to those specialized sellers, cross-functional product partners, and leadership. Partnership is provided across three pillars:

Strategy and planning Operations Analytics and insights

Within the GTM Strategy & Operations organization, our team, Customer Success Strategy & Operations is focused on driving business changes across business operations, insights, process, and tooling. We facilitate incremental Stripe productivity improvements to help our specialized sellers deliver key revenue results for their remit and drive Stripe Revenue.  We are a global team with resources in the Americas, Europe and Asia Pacific.

What you’ll do

Our team is still very nascent, with the majority of our near term focus on building business foundations, which necessarily entails a focus on operational projects (process design, business cadences, systems work). This analyst is a critical person to the foundations and scale of the Renewals business. Their role includes: measuring and providing insights on performance, forecasting, and process improvement.

Responsibilities Set annual and quarterly SOKRs and track performance Build reports and dashboards for key reporting needs Prepare for QBRs and other leadership meetings Manage cross-functional sales processes with other teams  Working cross-functionally to investigate and do analysis on system challenges System and operational workflow management analysis and investigation Improve business processes through data driven decisions Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements 5-6 years of operations experience in a software solutions or technology company 3+ years working with a GTM or Sales organization Data Analytics (Google Sheets/Excel data manipulation) SQL is required Business and operational SLA reporting Communicate clearly, proactively, and concisely Self-starter and comfortable dealing with ambiguity Preferred qualifications Tableau or SFDC report development experience Experience as a User and Report developer in Salesforce.com