The Student Accounts Coordinator greets and handles the inquiries, registration needs and/or payments of students, parents and other visitors to the SFS offices and provides support services for the SFS team. The Coordinator manages the monthly payment plan and transactions associated with admissions deposits, and other miscellaneous payments.  The Coordinator also assists in the processing of student refunds and responds to email inquiries from students and families.

Duties and Responsibilities

Manages the Monthly Payment Plan. Process plan enrollments, payments and inquiries. Responsible for maintaining payment plan accounts to ensure payments are accurate. Provide follow-up for delinquent accounts Manage the e-commerce platforms for any necessary adjustments, changes or additions. This includes posting payments for visiting students and admission deposits. Reconcile uploads to ensure accuracy Student Account payment processing and reconciliation. This includes taking payments from students, reviewing daily SFS postings, scanning checks to bank and bringing cash deposits to the Finance office, and assisting with any necessary reconciliation. Post various charges and payments to student accounts. Audit student accounts for refund processing, posting refunds as assigned. Upload Residential Life charge files.   Process electronic forms (Dynamic Forms) - FERPA, Title IV Waivers Respond to general student financial services inquiries via walk-in traffic, the SFS email inbox and call center referrals. Send SFS communications (email blasts), via email/mail merge, as needed.  Assist in student outreach efforts via phone, text and mailings Participate in recruitment and retention functions (new student orientations, registration nights, Admitted Student days, Open House, Move-In Day etc.)