Position Details  Position Details

Job Title STUDENT ACCT ADVISOR Position Number 8100205 Job Category University Staff Job Type Full-Time FLSA Status Non-Exempt Campus Rogers Park-Lake Shore Campus Department Name OFFICE OF THE BURSAR Location Code OFFICE OF THE BURSAR (04501A) Is this split and/or fully grant funded? No Duties and Responsibilities Provides prompt and courteous customer service to all students seeking assistance in writing, via e-mail, in person and by telephone. This includes answering questions about and providing guidance on student account issues, payment arrangements. Analyzes assigned accounts and conducts other research as necessary to respond to inquiries and resolve discrepancies; identifies problems or error in accounts; determines appropriate corrective actions within established guidelines and refers for action as appropriate. Clearly understands policies and procedures, both financial and, where pertinent to the functions of the Office of the Bursar, academic, of the University in order to provide information to students; remains in contact with appropriate University department for up-to-date information. Processes various accounting and student service documents including, but not limited to, those related to payment plans, student account refunds, insurance billing, and third party contracts ensures actions are in accordance with established guidelines. Provides assistance as needed at alternative campus locations. Actively mails letter, sends e-mails and makes phone calls for past due accounts in an attempt to collect monies owed to Loyola. Advises borrowers on the issues of Deferments, Forbearances, Perkins loan reconciliation, payment, repayment agreements and credit bureau reporting. Counsels students on loan and federal consolidation options. Actively works with outside collection agencies in an effort to collect balance due. Act as liaison with affinity groups. Performs other related duties and projects as assigned by the Manager. Minimum Education and/or Work Experience Associate’s Degree supplemented with 0-1 year of related experience.  Or an equivalent combination of education and experience. Qualifications Bachelor’s degree preferred Strong presentation skills Proven organizational skills with attention to detail Strong customer service orientation Excellent interpersonal and teamwork skills; excellent verbal and written communications skills Demonstrated ability to work both independently and as a contributing team member Certificates/Credentials/Licenses N/A Computer Skills Proficiency with MS Office Suite. Internet Email applications. Supervisory Responsibilities No Required operation of university owned vehicles No Does this position require direct animal or patient contact? No Physical Demands None Working Conditions None Open Date 04/08/2025 Close Date Position Maximum Salary or Hourly Rate $23.05/hr Position Minimum Salary or Hourly Rate $22.00/hr Special Instructions to Applicants About Loyola University Chicago Founded in 1870, Loyola University Chicago is one of the nation’s largest Jesuit, Catholic universities, recognized for its academic excellence, commitment to community engagement, and leadership in sustainability. A Carnegie R1 research institution, Loyola leverages its status as one of an elite group of universities with the highest level of research activity to advance knowledge that serves communities and creates global impact. With 15 schools, colleges, and institutes—including Business, Law, Medicine, Nursing, and Health Sciences—Loyola operates three primary campuses in the greater Chicago area and one in Rome, Italy, that provide students a transformative, globally connected learning experience. Consistently ranked among the nation’s top universities by U.S. News & World Report, Loyola is a STARS Gold-rated institution that is ranked as one of the country’s most sustainable campuses by The Princeton Review and has earned distinctions from AmeriCorps and the Carnegie Foundation for its longstanding record of service and community engagement. Guided by its Jesuit mission and commitment to caring for the whole person, Loyola educates ethical leaders who think critically, act with purpose, and strive to create a more just and sustainable world.

Loyola University Chicago strives to be an employer of choice by offering its staff and faculty a wide array of affordable, comprehensive, and competitive benefits. To view our benefits in detail, click here.

Loyola adheres to all applicable federal, state, and/or local civil rights laws and regulations prohibiting discrimination in private institutions of higher education. Please see the University’s Nondiscrimination Policy. Quick Link for Posting https://www.careers.luc.edu/postings/32613 Supplemental Questions

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* Do you have an Associate's Degree supplemented with 0-1 year of related experience; or an equivalent combination of education and experience? Yes No * Why do you want to work at Loyola University Chicago?

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* Why do you want to work for Loyola University Chicago?

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Applicant Documents Required Documents Resume Cover Letter/Letter of Application Optional Documents