Student Experience Support Officer-Operation
Study Group
Contract type: Full Time (37.5 hours) - Fixed Term (19/09/2025)
Location: Huddersfield, Huddersfield International Study Centre
Salary: up to £ 23,424.63 per annum
We are looking for an enthusiastic and proactive individual to support student record management and assessment. This is a fast-paced environment, and the successful applicant will have excellent attendance to details as they will be required to ensure the accuracy of students’ records and possess excellent IT, communication and organisational skills. The post holder will be working in an open plan office, so it is important they enjoy working as part of a team in an international environment.
ABOUT THE ROLE
+ + Work closely with the Student Experience Coordinator – Student Data & Enhancement in monitoring student attendance on a daily basis.
+ Keep student attendance database up to date weekly in keeping with Centre and UKVI requirements
+ Ensuring relevant reports are run from Study Group systems to ensure registers are fully complete to enable attendance to be monitored effectively
+ Work closely with the Student Experience Coordinator – Student Data & Enhancement to establish students who are not engaging with the Centre Attendance Policy.
+ Ensure the progression database is kept up to date and provided to the relevant stakeholders in a timely manner.
+ Seeking out new opportunities for progression related activities within the centre
+ To assist and be involved in the planning and delivery of student induction and progression weeks at the various intakes.
+ To have oversight of BeSocial events to ensure high levels of student engagement.
+ To prepare assessment timetable
+ To ensure assessments material is prepared with high accuracy
+ Management and coordination of student assessments to include liaising with academics, data inputting and ensuring quality control checks are in place to align with the Centres requirement
+ To assist all Module and Course Assessment Meeting s
+ To request and distribute transcript
+ To deal with general student enquiries
+ To foster productive relations with internal and external stakeholders
+ Production of student letters as requested
+ Work closely with other teams to ensure student enrolment is running smoothly
+ Any other duties required by the Head of Student Experience
+ Ensure student details are kept up to date on central databases – contact details, visa and passport information, sponsorship details etc
ABOUT YOU
+ Minimum standard of education demonstrated by GCSEs at Grade C/Grade 4 or above, including Maths and English, or equivalent/higher qualifications.
+ Working in a fast-paced pressurised office environment
+ Experience of working in HE/FE environment (Desirable)
ABOUT US
Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.
ORGANISATIONAL COMPLIANCE
Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification.
We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy. (https://assets-us-01.kc-usercontent.com/95d47d95-36b6-00af-a24c-b886ecdfc4a2/754b8731-45a7-4007-90fc-06f8c1c37890/Candidates\_Privacy\_Notice.pdf)
We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP.
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