Student Health Services Director
UNCG
Posting Details Position Information Position Number 005261 Functional Title Student Health Services Director Position Type Staff Position Eclass E2 - SAAO II 12 Month Leave Earning University Information Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with nearly 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 1,100 faculty and 1,700 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B. Primary Purpose of the Organizational Unit Our mission is to provide integrated, collaborative, and quality student health and well-being services that empower students to develop lifelong skills that enhance their physical, psychological, and wellness status in an inclusive and affirming environment.
Student Health Services: Provides medical care, mental health care, and well-being programs and services on campus, the goal of the SHS is to help students access resources to support them and their unique experience of health and well-being both inside and outside the classroom. Provides high-quality, cost-effective, prevention-oriented primary health care, mental health, and well-being units (Mental Health and Well-Being units, including Counseling & Psychological Services, Spartan Recovery Program, Campus Violence Response Center, and Spartan Well-Being), and educational outreach programs tailored to meet the needs of UNCG students and community. Provides an environment of inclusion, respect, and appreciation of diversity. Promotes professional excellence, responsiveness, and ethical practice Position Summary Student Health Services (SHS) provides primary and mental health and well-being services for UNC Greensboro students. As a health organization operating within an academic institution, we are committed to supporting the educational, research, and service missions of the University. The SHS Director provides administrative leadership over all aspects of Student Health Services (SHS), including the medical clinic, women’s health, immunizations, billing, health information management, IT, laboratory and x-ray, pharmacy, massage therapy, mental health & well-being units, and other student well-being initiatives.
The SHS Director is responsible for actively fostering and promoting a health service program that is responsive to the needs of students. This individual serves as the lead campus resource on matters pertaining to student health and well-being issues. The Director works closely with key administrators in such areas as Housing and Residence Life, Intercollegiate Athletics, Accessibility and Resource Services, the Dean of Students Office, Emergency Management, the School of Nursing, and the Departments of Health Education, Psychology, and Counseling and Educational Development. The SHS Director is also responsible for COVID case management activities for the campus, including students, faculty, and staff. The SHS Director maintains their readiness to plan, coordinate, and manage emergency responses, working with campus and county partners to campus health outbreaks/pandemics. Minimum Qualifications Minimum of six years of full-time experience in health care services and administration, which includes at least two years of supervisory experience. Master’s degree required with a concentration in public health, healthcare administration, public administration, or a related field. Demonstrated ability to work effectively with students, staff, and faculty, including active collaboration with senior administrators of the University, campus partners, and appropriate community and business personnel. Knowledge of federal and state laws, accrediting body’s regulations and standards, quality improvement, and electronic medical records management required. Demonstrated effectiveness in budgeting, staff supervision, facility operations, and strategic planning. In addition, the Director must have expert knowledge concerning the clinical issues facing the college-age population. knowledge of state and federal laws pertinent to mental health and requirements set forth by the Clery Act included in the 2013 VAWA Re-authorization and the Campus Sexual Violence Elimination Act, and Title IX, enforced by the U.S. Department of Education and the Drug-Free Schools and Campus Regulations, also enforced by the U.S. Department of Education. Strong leadership, interpersonal, communication, and critical thinking skills are essential. Additional Required Certifications, Licensures, and Certificates Preferred Qualifications Experience in College Health Special Instructions to Applicants Recruitment Range $121,209 - $139,256 Org #-Department Student Health Services - 44604 Job Open Date 07/30/2024 For Best Consideration Date 10/11/2024 Job Close Date Open Until Filled Yes FTE 1.000 Type of Appointment Permanent If time-limited, please specify end date for appointment. Number of Months per Year 12 FLSA Exempt Key Responsibilities ________________________________________________________________________________________________________________________ Percentage Of Time 40 Key Responsibility Business Administration and Strategic Planning Essential Tasks Provide the vision, leadership, and overall delivery of integrated, comprehensive, and quality student health and wellbeing services. Direct short-term and long-range strategic planning of budget and resource allocation, communications, and assessment. Pursue and participate in business modeling and financial analyses with an eye toward cost containment and revenue generation. The SHS Director is responsible for personnel, facilities, and program planning functions. Oversees the delivery of comprehensive, quality health care for eligible individuals through the oversight of all services/activities in SHS: clinical care, mental health and well-being units, nursing, medical records, pharmacy, laboratory, x-ray, administrative support services, student insurance, graduate student, and clinical training programs. Oversees daily operations and maintains appropriate contact with personnel to ensure that students, staff, and visitors are responded to efficiently and effectively and with a service orientation reflecting professional quality. Develops processes that reward and acknowledge staff contributions. Oversees the Risk Management process, assures all comments are investigated, appropriate changes are made, and students/parents receive appropriate responses. Recommends to the Associate Vice Chancellor/Dean of Students the appointment, promotion, and salary adjustments of personnel, including appointments of professional staff members consistent with university policy and state law. Maintains appropriate medical administrative policies and structure requiring staff competencies that assure the fulfillment of department and division-stated goals. Oversees the management development of 3rd party billing and mental health services for the department and the development of budget and financial policies that assure sound business practices following the guidelines set forth by the university. Maintains a keen awareness of the changing healthcare environment and makes recommendations to the Associate Vice Chancellor/Dean of Students as appropriate to changing organizational needs, staffing patterns, revenue sources, etc. Responsible for the development of programs and policies and the restructuring of existing programs and policies based on the interpreted needs of students through data analysis. Uses all resources available to ensure the best utilization of space and equipment in support of SHS goals, plans for expansion of staff needs, and makes known to the administration. Serves as an academic resource advisor for students pursuing careers as health professionals. Identifies specific retention issues related to students’ success in college. Percentage Of Time 30 Key Responsibility Supervisory Duties Essential Tasks The position reports to the Associate Vice Chancellor/Dean of Students. Student Health Services consists of more than sixty-five employees, both EHRA and SHRA staff-including physicians, psychologists, licensed professional counselors, psychiatric nurse practitioners, physician extenders, nurses, pharmacists, x-ray and lab technicians, insurance billing staff, administrative staff, wellness staff, campus violence response staff, and other related support staff positions. Supervisory responsibility includes the Mental Health & Well-Being Director, Medical Director, Nursing Supervisor, Pharmacy Manager, Assistant Director, Business Officer, and Administrative Support Specialist. The SHS Director is responsible for oversight of recruiting, training, supervising, developing, and evaluating professional and support staff members. Sets and communicates policy for Student Health Services staff and interprets the guidelines set by UNCG and the University of North Carolina System Office. Possesses expert knowledge concerning issues affecting the college-age population and assures those relevant educational opportunities exist for the medical staff. Provides colleagues with current, relevant, and time-sensitive literature; media tools; and professional resources on student development that will further staff the ability to reach the needs of a diverse student population. Offers current staff within the unit the opportunity to gain professional development through on-campus and off-campus training, conference attendance, and resource/skill development opportunities. Leads staff by establishing procedures for evaluating their work quality and providing timely feedback concerning their performances and means of improving. Facilitates staff members’ development of methods to accomplish their objectives. Monitors the various goal-directed activities to ensure their effectiveness. Builds and maintains a spirit among the services’ staff that will facilitate their efforts. Percentage Of Time 20 Key Responsibility Policy and Quality Improvement Essential Tasks Assures compliance with HIPAA/FERPA, the North Carolina Immunization Law, as well as counseling, well-being, and CVRC areas. Serves as the university HIPPA Privacy Officer, with enterprise-wide responsibility for overseeing the compiling, tracking, and reporting issues occurring within the UNCG Covered Entities and assisting with mitigation efforts in the event of a data breach. Compliance responsibilities include a) Compiling, tracking, and reporting any actual privacy violations in accordance with law; b) chairing, coordinating, and facilitating the University HIPAA Advisory Committee, documenting actions activities, or assessments required by HIPAA, including minutes, charters, QI evaluations, privacy and security assessments, and corrective action plans; Facilitating/monitoring compliance with completion of annual online HIPAA training; d) Performing regular, ongoing monitoring, assessments, and revisions, as necessary, of HIPAA standards which include: policies, procedures, and documentation in response to environmental, operational, staff, technical, or legal changes including, but not limited to those aspects of the Covered Entities affecting the confidentiality integrity, or availability of PHI; e) Assisting the Covered Entities and University programs, acting in the role of a Business Associate, initiating and tracking Business Associate Agreements, in developing, implementing and operationalizing the privacy and security standards; and f) Working closely with UNCG’s General Counsel to minimize the University’s liability related to student data privacy breaches. Manages the internal Quality Improvement process, which includes process improvement studies, peer review of professional staff, continuing medical education through AHEC, satisfaction surveys, and review and implementation of policies required for maintaining AAAHC accreditation. Assures emergency preparedness plans are in place and practiced and that employees are adequately trained. Percentage Of Time 10 Key Responsibility Public Relations and Communications Essential Tasks Coordinates the response of the University to health issues that arise within the University community through participation in the Emergency Planning and Response Team (EPART) and leadership of the campus Communicable Disease Committee. Prepares and submits reports requested by the administration. Oversees the preparation and distribution of written and electronic information regarding Student Health Services’ programs and services to students. Periodically reviews SHS’s mission and goals with appropriate university personnel and assesses the degree of alignment with the Division and University missions and visions. Reports SHS activities in a timely fashion to the appropriate higher levels of the university. Communicate to the appropriate person(s) concerns relative to the effective operation of SHS. Enhances visibility and viability of the services offered to students at SHS. Establishes an organizational structure that shares responsibility and provides structure in the absence of the Director. Participates in various Student Affairs and university committees and collaborates with the School of Nursing and other departments. ADA Checklist ADA Checklist
Student Health Services: Provides medical care, mental health care, and well-being programs and services on campus, the goal of the SHS is to help students access resources to support them and their unique experience of health and well-being both inside and outside the classroom. Provides high-quality, cost-effective, prevention-oriented primary health care, mental health, and well-being units (Mental Health and Well-Being units, including Counseling & Psychological Services, Spartan Recovery Program, Campus Violence Response Center, and Spartan Well-Being), and educational outreach programs tailored to meet the needs of UNCG students and community. Provides an environment of inclusion, respect, and appreciation of diversity. Promotes professional excellence, responsiveness, and ethical practice Position Summary Student Health Services (SHS) provides primary and mental health and well-being services for UNC Greensboro students. As a health organization operating within an academic institution, we are committed to supporting the educational, research, and service missions of the University. The SHS Director provides administrative leadership over all aspects of Student Health Services (SHS), including the medical clinic, women’s health, immunizations, billing, health information management, IT, laboratory and x-ray, pharmacy, massage therapy, mental health & well-being units, and other student well-being initiatives.
The SHS Director is responsible for actively fostering and promoting a health service program that is responsive to the needs of students. This individual serves as the lead campus resource on matters pertaining to student health and well-being issues. The Director works closely with key administrators in such areas as Housing and Residence Life, Intercollegiate Athletics, Accessibility and Resource Services, the Dean of Students Office, Emergency Management, the School of Nursing, and the Departments of Health Education, Psychology, and Counseling and Educational Development. The SHS Director is also responsible for COVID case management activities for the campus, including students, faculty, and staff. The SHS Director maintains their readiness to plan, coordinate, and manage emergency responses, working with campus and county partners to campus health outbreaks/pandemics. Minimum Qualifications Minimum of six years of full-time experience in health care services and administration, which includes at least two years of supervisory experience. Master’s degree required with a concentration in public health, healthcare administration, public administration, or a related field. Demonstrated ability to work effectively with students, staff, and faculty, including active collaboration with senior administrators of the University, campus partners, and appropriate community and business personnel. Knowledge of federal and state laws, accrediting body’s regulations and standards, quality improvement, and electronic medical records management required. Demonstrated effectiveness in budgeting, staff supervision, facility operations, and strategic planning. In addition, the Director must have expert knowledge concerning the clinical issues facing the college-age population. knowledge of state and federal laws pertinent to mental health and requirements set forth by the Clery Act included in the 2013 VAWA Re-authorization and the Campus Sexual Violence Elimination Act, and Title IX, enforced by the U.S. Department of Education and the Drug-Free Schools and Campus Regulations, also enforced by the U.S. Department of Education. Strong leadership, interpersonal, communication, and critical thinking skills are essential. Additional Required Certifications, Licensures, and Certificates Preferred Qualifications Experience in College Health Special Instructions to Applicants Recruitment Range $121,209 - $139,256 Org #-Department Student Health Services - 44604 Job Open Date 07/30/2024 For Best Consideration Date 10/11/2024 Job Close Date Open Until Filled Yes FTE 1.000 Type of Appointment Permanent If time-limited, please specify end date for appointment. Number of Months per Year 12 FLSA Exempt Key Responsibilities ________________________________________________________________________________________________________________________ Percentage Of Time 40 Key Responsibility Business Administration and Strategic Planning Essential Tasks Provide the vision, leadership, and overall delivery of integrated, comprehensive, and quality student health and wellbeing services. Direct short-term and long-range strategic planning of budget and resource allocation, communications, and assessment. Pursue and participate in business modeling and financial analyses with an eye toward cost containment and revenue generation. The SHS Director is responsible for personnel, facilities, and program planning functions. Oversees the delivery of comprehensive, quality health care for eligible individuals through the oversight of all services/activities in SHS: clinical care, mental health and well-being units, nursing, medical records, pharmacy, laboratory, x-ray, administrative support services, student insurance, graduate student, and clinical training programs. Oversees daily operations and maintains appropriate contact with personnel to ensure that students, staff, and visitors are responded to efficiently and effectively and with a service orientation reflecting professional quality. Develops processes that reward and acknowledge staff contributions. Oversees the Risk Management process, assures all comments are investigated, appropriate changes are made, and students/parents receive appropriate responses. Recommends to the Associate Vice Chancellor/Dean of Students the appointment, promotion, and salary adjustments of personnel, including appointments of professional staff members consistent with university policy and state law. Maintains appropriate medical administrative policies and structure requiring staff competencies that assure the fulfillment of department and division-stated goals. Oversees the management development of 3rd party billing and mental health services for the department and the development of budget and financial policies that assure sound business practices following the guidelines set forth by the university. Maintains a keen awareness of the changing healthcare environment and makes recommendations to the Associate Vice Chancellor/Dean of Students as appropriate to changing organizational needs, staffing patterns, revenue sources, etc. Responsible for the development of programs and policies and the restructuring of existing programs and policies based on the interpreted needs of students through data analysis. Uses all resources available to ensure the best utilization of space and equipment in support of SHS goals, plans for expansion of staff needs, and makes known to the administration. Serves as an academic resource advisor for students pursuing careers as health professionals. Identifies specific retention issues related to students’ success in college. Percentage Of Time 30 Key Responsibility Supervisory Duties Essential Tasks The position reports to the Associate Vice Chancellor/Dean of Students. Student Health Services consists of more than sixty-five employees, both EHRA and SHRA staff-including physicians, psychologists, licensed professional counselors, psychiatric nurse practitioners, physician extenders, nurses, pharmacists, x-ray and lab technicians, insurance billing staff, administrative staff, wellness staff, campus violence response staff, and other related support staff positions. Supervisory responsibility includes the Mental Health & Well-Being Director, Medical Director, Nursing Supervisor, Pharmacy Manager, Assistant Director, Business Officer, and Administrative Support Specialist. The SHS Director is responsible for oversight of recruiting, training, supervising, developing, and evaluating professional and support staff members. Sets and communicates policy for Student Health Services staff and interprets the guidelines set by UNCG and the University of North Carolina System Office. Possesses expert knowledge concerning issues affecting the college-age population and assures those relevant educational opportunities exist for the medical staff. Provides colleagues with current, relevant, and time-sensitive literature; media tools; and professional resources on student development that will further staff the ability to reach the needs of a diverse student population. Offers current staff within the unit the opportunity to gain professional development through on-campus and off-campus training, conference attendance, and resource/skill development opportunities. Leads staff by establishing procedures for evaluating their work quality and providing timely feedback concerning their performances and means of improving. Facilitates staff members’ development of methods to accomplish their objectives. Monitors the various goal-directed activities to ensure their effectiveness. Builds and maintains a spirit among the services’ staff that will facilitate their efforts. Percentage Of Time 20 Key Responsibility Policy and Quality Improvement Essential Tasks Assures compliance with HIPAA/FERPA, the North Carolina Immunization Law, as well as counseling, well-being, and CVRC areas. Serves as the university HIPPA Privacy Officer, with enterprise-wide responsibility for overseeing the compiling, tracking, and reporting issues occurring within the UNCG Covered Entities and assisting with mitigation efforts in the event of a data breach. Compliance responsibilities include a) Compiling, tracking, and reporting any actual privacy violations in accordance with law; b) chairing, coordinating, and facilitating the University HIPAA Advisory Committee, documenting actions activities, or assessments required by HIPAA, including minutes, charters, QI evaluations, privacy and security assessments, and corrective action plans; Facilitating/monitoring compliance with completion of annual online HIPAA training; d) Performing regular, ongoing monitoring, assessments, and revisions, as necessary, of HIPAA standards which include: policies, procedures, and documentation in response to environmental, operational, staff, technical, or legal changes including, but not limited to those aspects of the Covered Entities affecting the confidentiality integrity, or availability of PHI; e) Assisting the Covered Entities and University programs, acting in the role of a Business Associate, initiating and tracking Business Associate Agreements, in developing, implementing and operationalizing the privacy and security standards; and f) Working closely with UNCG’s General Counsel to minimize the University’s liability related to student data privacy breaches. Manages the internal Quality Improvement process, which includes process improvement studies, peer review of professional staff, continuing medical education through AHEC, satisfaction surveys, and review and implementation of policies required for maintaining AAAHC accreditation. Assures emergency preparedness plans are in place and practiced and that employees are adequately trained. Percentage Of Time 10 Key Responsibility Public Relations and Communications Essential Tasks Coordinates the response of the University to health issues that arise within the University community through participation in the Emergency Planning and Response Team (EPART) and leadership of the campus Communicable Disease Committee. Prepares and submits reports requested by the administration. Oversees the preparation and distribution of written and electronic information regarding Student Health Services’ programs and services to students. Periodically reviews SHS’s mission and goals with appropriate university personnel and assesses the degree of alignment with the Division and University missions and visions. Reports SHS activities in a timely fashion to the appropriate higher levels of the university. Communicate to the appropriate person(s) concerns relative to the effective operation of SHS. Enhances visibility and viability of the services offered to students at SHS. Establishes an organizational structure that shares responsibility and provides structure in the absence of the Director. Participates in various Student Affairs and university committees and collaborates with the School of Nursing and other departments. ADA Checklist ADA Checklist
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