Position Information Functional TitleStudent Intern - Technical Writing Recruitment Category TypeStudent Intern Functional CategoryStudent Intern GradeGS.04 FLSA StatusNon-Exempt Requisition NumberSI25-025 Number of Vacancies1 Job LevelStaff Job CodeN/A Job Description Summary Responsible for reviewing, editing and producing effective written policies, procedures, and guidelines. Working with Fleet Services subject matter experts (SMEs) and other internal stakeholders to analyze, recommend edits, author, and deliver high-quality documentation such as internal operating procedures, manuals, job aids, and forms. Organization NameFleet Services Reports toFleet Services Division Manager Full or Part TimeFull Time If Part Time how many hours per week Regular or TemporaryTemporary Position End Date (if temporary)08/08/2025 Work Schedule 7:30 a.m. — 4:00 p.m. Position LocationLaurel Position Summary Information General Summary TheStudent Intern – Technical Writingis responsible forreviewing, editing and producing effective written policies, procedures, and guidelines. Working with Fleet Services subject matter experts (SMEs) and other internal stakeholders to analyze, recommend edits, author, and deliver high-quality documentation such as internal operating procedures, manuals, job aids, and forms. Essential Functions + Analyze business processes to determine documentation requirements. + Gather information through research, SME interviews, source documents, and review of existing documentation. + Write various types of documentation, such as internal operating procedures, manuals, job aids and forms. + Write Internal Operating Procedures (IOPs) with examples and step by step instructions + Interface with internal clients to gain insights on how information is consumed by the audience, and then determine efficient ways to present and deliver the information. + Manage reviews with SMEs to maintain accuracy and completeness of documents. + Produce documentation for electronic or hard copy publication. + Organize, publish, and maintain documents in SharePoint (or similar document management systems) in such a way that information is easily accessible. + Perform review on the effectiveness of existing documents. + Update, edit, and improve existing documents based on current WSSC Water policy and procedure writing standards, quality, and style guidelines. Other Functions N/A Work Environment And Physical Demands Business casual office environment with some visits to vehicle/equipment repair garages Required Knowledge, Skills, And Abilities + Strong interviewing and listening skills. + Excellent organizational, written, and verbal communication skills. + Time management/ability to perform comfortably in a fast-paced, deadline-oriented work environment. + Ability to write clearly, concisely, and accurately for a wide variety of audiences. + Ability to pay attention to detail, proof-read and edit. + Demonstrate initiative, problem-solving, and decision-making within scope of responsibilities. + Ability to ask relevant questions when interviewing SMEs and other resource persons. + Comprehend abstract and complex concepts and translate them to concrete, simple, user-friendly documents. + Collaborate effectively in a team environment, as well as work independently without much supervision. + Maintain confidentiality of sensitive information. + Possess strong knowledge of MS Office Suite, including Word, SharePoint, PowerPoint and Excel Minimum Education, Experience Requirements Completion of 1+ years of college coursework pursuing a degree in English, writing, communications, curriculum development, or related discipline(s). Additional Requirements Proficient in the use of MS Office Applications Preferences Coursework in technical writing SalaryCommensurate with education and experience Posting Detail Information EEO Statement AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER It is the policy of the Commission to select new employees and to promote current employees without regard to race, sexual orientation, sex, religion, national origin, marital status, or handicap. The Commission does not discriminate against qualified individuals with a disability and will make reasonable accommodation for any disability that does not result in undue hardship for the Commission. Close Date Open Until FilledYes Special Instructions to Applicants Additional Information All applicants selected will be subject to drug screening and a background check/verification. Supplemental Questions Required fields are indicated with an asterisk (*). + * Will you, now or in the future, require sponsorship for employment visa status? + Yes + No + * Are you actively enrolled in an accredited college/university? + Yes + No + * Do you have a 2.5 GPA or higher? + Yes + No + * Have you completed 1+ years of college coursework towards a degree in English, Communications, Technical Writing, or related discipline(s)? + Yes + No + * What dates will you be on spring break? (Open Ended Question) + Are you an eligible veteran of any branch of the armed forces who has received an honorable discharge or Certificate of Satisfactory Completion of Military Service, the spouse of an eligible veteran who has a service-connected disability or the surviving spouse of a deceased eligible veteran? + Yes + No Applicant Documents Required Documents + Resume + Unofficial Transcripts Optional Documents + Cover Letter/Letter of Application