Job Posting Title:

Student Outreach and Support Case Manager

----

Hiring Department:

Office of the Dean of Students

----

Position Open To:

All Applicants

----

Weekly Scheduled Hours:

40

----

FLSA Status:

Exempt

----

Earliest Start Date:

Jan 15, 2025

----

Position Duration:

Expected to Continue

----

Location:

UT MAIN CAMPUS

----

Job Details:

General Notes:

Dean of Students staff serve students through programs, events, resources, and services built around student support, student involvement, and student conduct. Our services also include Student Governance Organizations. Dean of Students is one of eight departments in the Division of Student Affairs.

Purpose

Serve as a Case Manager in Student Outreach and Support (SOS), including case management for student issues, student crisis intervention, and participate in on-call rotation. Work under supervision of the Associate Director of SOS.

Responsibilities:

Resources and Consultation - Provide immediate and ongoing support to students in crisis including, but not limited to, interacting with students and their families, student affairs offices, academic units, and relevant departments to coordinate University responses to students' needs or following a student death. Provide students with comprehensive referral services. Appropriately and efficiently provide crisis response as identified by the unit manual. Develop and implement prevention and intervention strategies for students in crisis. Assist the Dean of Students with threat assessment and significant incidents in the University community.

Collaboration - Collaborate closely with campus partners to ensure a comprehensive and holistic approach to student needs and crisis services including serving as a liaison to academic colleges and University Housing & Dining.

On-Call Coverage - Participate in on-call rotation and serve as an emergency contact for UHD, UTPD, CMHC, and other departments after hours, on weekends and holidays.

Outreach and Communication - Provide ongoing safety and support to students, and provide follow up after initial emergency incident. Organize outreach efforts to ensure that the University community is aware of the services provided for students in crisis, including campus presentations and trainings (as needed).

Other duties as assigned.

Required Qualification:

Master’s degree in Higher Education, Psychology, Educational Psychology, or other related field and at least 3 years of experience advising college students, including the following - direct experience with individual crisis management and in the development, implementation, mediation, and evaluation of crisis and-or grief intervention protocols. Experience with case management and case consultation. Demonstrated organizational, administrative, listening and problem-solving skills. Ability to work independently and as part of a team. Ability to work under stress, perform multiple tasks, and maintain confidentiality. Excellent interpersonal skills and ability to build campus partnerships. Demonstrated ability to successfully work with a diverse community and provide programs and services from a non-judgmental perspective.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications:

More than three years of experience counseling or advising college students, including the following: direct experience with crisis management counseling and in the development, implementation, mediation, and evaluation of crisis and/or grief intervention protocols. Experience in victim/survivor advocacy relating to sexual harassment-including sexual violence and an understanding of Title IX federal law. Knowledge of best practices for addressing behavior concerns regarding threat mitigation. Commitment to social justice issues and a demonstrated background working with diverse groups of people. Ability to exercise discretion and independent judgment regarding student issues as well as parental and faculty concerns. Demonstrated excellent public speaking and presentation skills.

Salary Range:

$63,350 non-negotiable

Working Conditions

Standard office environment

Flexibility in working location is important for this job to meet the needs of our campus partners.

Work Shift

The successful candidate must participate in on-call rotations and serve as an emergency contact for University Housing & Dining, UTPD, CMHC, and other departments after hours, on weekends and during holidays. Flexibility in schedule is important for this position.

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.  Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

----

Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

----

Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

----

Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

----

Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

----

Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

----

Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.  You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States.  Documents need to be presented no later than the third day of employment.  Failure to do so will result in loss of employment at the university.

----

E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

E-Verify Poster (English) [PDF]E-Verify Poster (Spanish) [PDF]Right To Work Poster (English) [PDF]Right To Work Poster (Spanish) [PDF]

----

Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.