At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.
Department OverviewThe Services Design & Tools team is a strategic component of Centralized Managed Support Operations (CMSO), responsible for providing exceptional Service Design & innovative technology solutions to enable and empower Motorola Solutions Centralized Managed Support Operations to meet and exceed customer's expectations
Job Description
As part of this internship with the Design & Tools Front Office team, the intern will collaborate closely with senior resources to participate in the design, development and testing of automated customer notifications for 9-1-1 system service degradation and outages.
Assist with the design and testing of a notification capability in CMSO that meets the requirements of the FCC 22-88A1 mandate leveraging standard tools in CMSO. Additionally, enable the NSOC (Network Security Operations Center) and/or Incident Communications Team to deliver on time communications to customers
Responsibilities
Assist with telephony integration for automated phone call notifications.
Testing to ensure notifications reliability.
Assist in automating contact record integrations between ServiceNow and Atlassian Statuspage.
Assist in the design and development of mobile applications and customer portals.
Write clean, maintainable code following industry best practices.
Collaborate with senior developers on troubleshooting and debugging.
Test applications for functionality, performance, and security.
Participate in code reviews and team meetings.
Assist in the creation of technical documentation.
SkillsREST API (Integrations)
JavaScript
Python
Basic Requirements
Currently enrolled in or recently graduated from a degree program in Computer Science, Information Technology, or a related field.
Basic understanding of ITSM solutions (Salesforce, ServiceNow)
Basic familiarity with enterprise telephony solutions (Genesys Cloud)
Strong problem-solving and analytical thinking skills.
Excellent communication and teamwork abilities.
Basic understanding of mobile application development will be an added advantage
Please state your internship period [Start and End date] in your CV Preferably internship duration is from April/May 2025 onwards
Travel RequirementsNone
Relocation ProvidedNone
Position TypeInternReferral Payment PlanNo
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.