Position Information Posting Number 20112994 Position Title Student Records Specialist FTE 1.0 Position Type Staff Department Registrar Position Summary Information Job Summary/Basic Function About This Role: This position supports the Records & Registration office by maintaining and updating student demographic records and managing registration processes. Some of the key responsibilities include, maintaining and processing changes to student demographic information, such as name, address, date of birth, social security number and phone number. Assisting with registration tasks, including drops, adds, and withdrawals and providing support for the grading process as needed. What You’ll Do – Position Responsibilities: + Customer service representative for Records & Registration. + Provide In-person assistance. + Handle departmental queue telephone calls. + Respond to departmental emails. + Field questions and direct inquiries from students and staff to appropriate areas within the department. + Student Demographic Information Maintenance by updating the following: + Name. + Address. + Date of Birth. + Social Security Number. + Phone Number. + Immunization Records Maintenance records for bacterial meningitis and tuberculosis requirements and process incoming student records related to these immunization requirements. + Processing Change Requests by handling requests such as: + Change of Major. + Change of Minor. + Change of Concentration. + Providing directions and varying information to students and campus visitors. + Registration and grading assistance by assisting with the registration process including drops, adds, and withdrawals and supporting the grading process as needed. + Team Collaboration with the Records and Registration team members to cover daily tasks and duties, while providing backup support for other offices, including transcripts, graduation and online student services. Key Competencies: (KSAs – Knowledge Skills and Abilities) + Communication skills to clearly convey messages to the public. + Interpersonal skills to interact effectively. + Organizational skills to be able to maintain student records and related documentation. · Strong Attention to detail to ensure accuracy in data entry and record-keeping. + Problem-Solving skills to address and resolve issues or discrepancies. + Customer Service Orientation to provide helpful and responsive feedback. + The ability to prioritize tasks and manage time effectively. Physical Requirements: + Primarily sedentary, involving sitting most of the time. + Occasionally requires moving about inside narrow storage closets and cabinets. + Occasionally involves lifting, carrying, or loading boxes and other equipment weighing 20 pounds from or to heights of 3-4 feet. Job Conditions: + Work schedule will be from 8 am to 5 pm, Monday to Friday. + Additional hours or weekends will occasionally be required for graduation fairs and commencement ceremonies. Who We Are: Lamar University is an accessible global university for life-long learners with a passion for broad-based community engagement. As a vital contributor to the socioeconomic wellbeing and resilience of the Gulf Coast region, our expertise is recognized locally and beyond. Lamar University is home to more than 17,000 students and is among the fastest growing Texas colleges and universities. LU is a member of The Texas State University System, which is the first higher education system of Texas and maintains the lowest average tuition and fees of any university system in Texas. With more than 100-degree options and a community that cares, Lamar students are always proud to be Cardinals. Lamar University is committed to fostering a culture where students, faculty and staff of all backgrounds can learn, work, and serve. Benefits: + Health, dental & vision insurance + Life insurance + State of Texas Retirement plans + Tuition covered at 100% for employees, spouses and/or eligible dependents. + Paid time off – vacation, sick, and holidays. To see more information about the available benefits, please visit: Insurance – Lamar University (https://www.lamar.edu/faculty-staff/human-resources/insurance.html) Minimum Qualifications + High School Diploma or equivalent. + At least 2 years of proven experience in customer service and computer-related tasks, ideally in an office setting, call center, or help desk. + Proficiency in data entry and the Microsoft Office Suite (Outlook & Excel) is essential. + Strong organizational, communication, time management and interpersonal skills are required. EEO Statement Lamar University is An Equal Opportunity Employer Veteran's Preference Statement Lamar University is proud to provide employment preference to veteran applicants in accordance with Texas 805 Government Code, Section 657.003. Preferred Qualifications + 1 year experience with Banner Student Information System. + 1 year experience with Higher Education. Security Sensitive Statement This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information. Salary $29,759 - $38,686 Work Hours Application Information Posting Date 10/15/2024 Close Date 01/13/2025 Open Until Filled No Special Instructions