**All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).** **Working Title:** Student Services Coordinator - CSS Intermediate **Institution:** Lake Superior College **Classification Title:** Customer Svcs Specialist Int **Bargaining Unit / Union:** 206: AFSCME - Clerical and Office **City:** Duluth **FLSA:** Non Job Exempt **Full Time / Part Time:** Full time **Employment Condition:** Classified - Unlimited **Salary Range:** $20.45 - $28.79 ***This position will be posted until 1/14/2025, candidate selection will begin the week of 1/20/2025*** Salary Range: $20.45 - $27.12 based off of years of experience. **Job Description** This position is key to providing high-quality, positive interactions for the LSC community, including faculty, staff, and most importantly current and prospective students and their families. By providing advanced levels of decision-making, customer service, and student worker team leadership, this position ensures that stakeholders receive excellent, broad ranging assistance for all needs – from application to graduation. The incumbent plays an important role in the recruitment and retention of students. This position also supports the Student Services Center by completing a variety of administrative tasks such as processing official transcript requests, ordering and organizing supplies and print materials and making sure the center has what it needs to function effectively in addition to serving as the reception for all offices within the Academic and Student Services offices (Accessibility Services, Financial Aid, Records, Advising, Career Services, Academic Administration, and other ancillary departments **Minimum Qualifications** + Word processing skills sufficient to develop and modify correspondence, records, and reports, and the ability to use software to create, format, edit, print and save a variety of documents, including emails, memos and reports. + Knowledge of communications sufficient to answer telephones, communicate effectively with customers, prepare responses to routine inquiries, and follow detailed instructions. Understand and be understood during interactions with others. + Ability to provide training to others in technical and customer service skills. + Demonstrates awareness of and ability to maintain the confidentiality of student information to comply with laws, rules, policies and procedures. + Capable of working independently to organize work, manage multiple priorities and meet deadlines on multiple projects and assignments. + Ability to analyze and make recommendations for new or revised administrative practices and procedures for smooth and efficient operations of the Student Services Center. **Preferred Qualification** + Associate’s Degree or higher + One-year general office experience + Familiarity with typical Higher Education processes and procedures including applying for Financial Aid, Admissions, degree requirements and student resources. + Knowledge of Lake Superior College academic programs, policies and procedures sufficient to answer questions for future LSC students. + Knowledge/experience with student information systems such as the Integrated Student Record System (ISRS). + Leadership experience either professionally, at school or within the community + Demonstrated ability to work successfully with persons from diverse backgrounds, and commitment to diversity and inclusion initiatives. **Work Shift** **Monday - Friday 8am - 4:30pm** **Telework: No** **About** Lake Superior College is an Equal Opportunity employer and educator deeply committed to fostering the principles of diversity, equity, and inclusion. We unequivocally prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we proactively seek to cultivate a diverse and talented workforce. We sincerely encourage applications from individuals of all backgrounds, including women, racial and ethnic historically underrepresented groups, persons with disabilities, and individuals with protected veteran status. Our commitment to affirmative action is integral to creating a workplace that values and leverages the unique perspectives and contributions of every employee. LSC actively seeks to attract and retain a diverse faculty and staff who represent the richness of our institution and the broader community we serve by fostering their development and recognizing their contributions. We are dedicated to creating an inclusive culture where all individuals feel valued, respected, and empowered. **Benefits Information:** At Minnesota State, we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays, Vacation Time, Sick Time, six weeks of Paid Parental Leave, low cost medical and dental insurance with low deductibles ($250 - $1500), a Pension Plan, 457(b) and 403(b) retirement plans and other retirement investment options, pre-tax medical and dental expense (with roll-over option) and dependent care accounts, employer paid life insurance, short and long term disability, as well as professional development and a tuition waiver program for employees and their dependents, etc. We promote the health and well-being of our employees and take work/life balance seriously. **Desired Start Date:** 02-07-2025 **Position End Date:** **Open Date:** 12-31-2024 **Close Date:** 01-15-2025 **Posting Contact Name:** Jestina Marie Vichorek **Posting Contact Email:** ug3681ah@minnstate.edu