Student Services Generalist
Union County College
Union County College is a public comprehensive community college providing quality, affordable, accessible educational programs that serve the greater Union County region. It is the oldest of New Jerseys 19 Associate Degree Colleges, serving both career-minded and transfer-oriented students since 1933. The College enrolls almost 30,000 credit, non-credit and continuing education students and is accredited by the Middle States Commission on Higher Education. Many programs lead to the Associate in Arts, Science and Applied Science degrees.
Campus: Elizabeth
General Description:
Responsible for recruiting, advising and guiding participants to sustain successful participation in the UCNJ /Center for Economic & Workforce Development Programs. The Generalist will be responsible but not limited to facilitate applications, recruiting, assessment, advising, registration, and placement through personal contact and follow through with the prospective student as she/he proceeds through the intake process.
Characteristics, Duties and Responsibilities:
· Assist with grant recruitment by providing information to prospective students by telephone, email, and in person (walk-ins). Assist prospective students in completing the participant profile and enter information obtained in the Assessment Log to update the waiting list.
· Guide and advise prospective students on the Grant programs and intake process.
· Support prospective students referred by grant partner agencies, including the American Job Center and Youth Programs, into the grant program.
· Schedule and confirm pre-test dates through direct outreach via calls and emails. Update the Assessment Log with test results and placement level.
· Set up registration appointments for enrollment.
· Assist in the interview processes for specific classes, Integrated Education and Training ( IET ) and Civics classes. And identifies client supportive service needs.
· Develops individual educational and career plans for students based on student interest, academic levels and career assessment. Develops a student IEEP (Individual Education and Employment Plan) with student.
· Prepare and oversee the computer lab for pre-tests, creating testing tickets and proctoring sessions, including CLAS -E and CASAS assessments.
· Manages pre-intake and post-intake processes. Manage the intake process, creating and maintaining student folders and ensuring all required documentation is submitted to MIS .
· Prepares and maintains necessary records and files on recruitment, assessment, enrollment, advising, and job placement.
· Conduct follow up exit interviews with students who have completed courses, reviewing their Individual Education & Employment Plans ( IEEP ) and offering guidance on next steps and additional resources.
· Initiates and conducts post-surveying for student outcomes.
· Performs liaison duties with cooperative agencies and programs.
· Responds to all program related requests.
· Initiates and supports CEWD recruitment efforts for all programs.
· Reads, interprets, and communicates College and CEWD policies and procedures.
· Recommends improvements in department procedures. Collaborates with other staff/administrators/instructors to identify needed improvements in procedures and communication.
· Other duties as assigned which help CEWD realize contractual goals.
Education Requirements:
Bachelor’s degree required.
Experience:
· Experience working in Workforce Development programs.
Competencies and Skills Required:
· Experience working in Workforce Development programs.
Physical Demands and Work Environment:
· This position’s duties are normally performed in a typical interior/residence work environment, based on the activity scheduled.
· Some physical effort required; however, the employee must occasionally lift and/or move up to 25 pounds.
· No or very limited exposure to physical risk.
· Some travel required.
Union County College does not discriminate on the basis of race, color, national origin, sex, marital status, religion, age, disability, handicap or other legally protected status in its provision of employment, education, and activities, or other services. Union County College is an EEO/AAP Employer/Protected Veteran/Disabled Disclaimer: This job description outlines the general nature and key features performed by various positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of all employees assigned to the job. Nothing in this job description restricts management’s right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons. Union County College offers a competitive compensation package and salaries that are commensurate with experience and qualifications. The following benefits are also provided: Medical benefits and pension plan offered through the State of NJ; Dental and vision benefits; Vacation days based on accrual system; Ten paid holidays and three floating holidays that are determined by the College; Tuition remission for employee, spouse, and eligible children for credit and non-credit courses; and Tuition reimbursement for approved degree programs at an accredited college or university.
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