Job Title: Student Success Coach PVN ID: JJ-2502-006702 Category: Instruction and Social Service Location: JOHN JAY COLLEGE OF CRIMINAL JUSTICE Job Description General Description The Student Success Coach at John Jay College Institute for Justice and Opportunity is vital in empowering students with a high school diploma or equivalency, guiding them through their transition into higher education and industry-recognized career training and certification programs. This role provides continuous coaching and support to ensure students achieve their academic and professional aspirations. The coach works collaboratively with Support Services, Education Peer Mentoring, and Career Pathways to facilitate seamless referrals and resource sharing, enhancing the holistic support provided to students. The Student Success Coach is also expected to offer campus tours and/or directional support toward campus resources, contacts, and guide books available on their caseload’s respective college campuses that ensure that support is at arm’s reach throughout their academic and professional journey. Key responsibilities include helping students navigate and overcome barriers to college enrollment, understanding the intricate details of completing a financial aid application and/or loan rehabilitation, particularly as a formerly incarcerated individual, and offering ongoing assistance to returning students facing academic and reentry challenges. It is pivotal that we develop trust with our student population by having consistent communication and care for the whole student. Given the unique needs of this student population, the coach must be skilled at building strong, lasting relationships with various CUNY offices and partner SUNY and private colleges and universities to ensure students have access to the resources and support they need to succeed. In addition, the Student Success Coach will facilitate workshops designed to prepare students for the collegiate environment and engage with prospective students in correctional facilities, offering guidance and resources to foster successful transitions. Flexibility is required to accommodate non-traditional work schedules, off-site service delivery, and periodic travel while also staying current with new technologies, i.e. Brightspace. The role includes regular case note entries, monitoring and follow-up on student progress, and staying abreast of educational landscape updates and changes. ABOUT THE INSTITUTE: As a champion of institutional, structural, and personal transformation, the John Jay College Institute for Justice and Opportunity (The Institute) opens doors and eliminates barriers to success for people who have been involved in the criminal legal system. The Institute has a diverse portfolio of projects that focus on identifying what it takes for people to live successfully in the community after justice involvement and on increasing the effectiveness of the professionals and systems working with them. Recognizing the transformational power of education, the Institute focuses much of its work on increasing access to higher education for people with criminal histories. The Institute’s comprehensive and strategic approach includes direct service, research, technical assistance, and policy advocacy. To learn more please visit our website: https://justiceandopportunity.org/ The Institute prides itself on being the leading organization in NYC that works with individuals who often face extreme barriers to employment, current or former homelessness, substance abuse disorders, and/or low educational attainment. Other Duties This position directly supports the mission of the Institute for Justice and Opportunity, which seeks to provide transformative education and services to justice-impacted individuals and foster pathways to academic success and career advancement. Duties and Responsibilities: + Provide individual and small group coaching to assist students in navigating the crucial steps towards continuing their education, including; but not limited to, college enrollment, document/transcript recovery, and financial aid enrollment + Conduct academic and social needs assessments of students' and make appropriate referrals to campus and internal departments + Facilitate student workshops in various settings, including the programming office, various correctional facilities across New York State, community-based organizations, and criminal justice agencies + Engage in all academic, career, and community building programming aspects across the Institute + Regularly track student progress using systems like Salesforce, CUNYfirst, and any higher education database systems to verify enrollments/semester completions, and maintain detailed records to support student retention and outreach efforts + Identify and foster relationships with relevant stakeholders to enhance support for students both on and off campus. + Assist in the development and serve as a thought partner for the implementation of academic success programs and strategies + Collaborate closely with the Manager of Student Success Initiative Program, Director of College and Career Pathways, and Senior Director of Programs and Services to advance division priorities for improving student persistence, retention, and graduation rates among our students + Assist in designing, organizing, and implementing events and programs dedicated to the success of Institute students and alumni + Ensure communication with students, based on needs assessment, to build rapport with students and maintain a lifeline for students as they navigate the higher education landscape + Develop, plan, and implement strategy to facilitate students' transition to the campus environment and collaborate with other departments and faculty to support program and activity implementation (ie. SEEK, ASAP, MathStart) + Assist students with financial aid, College, Advance Certificate, and Continue Education applications + Design, deliver, and evaluate interventions, programs, and services for underrepresented, marginalized, and targeted minority students + Develop and coordinate high-impact practices, academic support, and advising initiatives for identified student populations, alongside the Manager of Student Success Initiative Program + Perform administrative tasks and complete additional duties as assigned by the Manager of Student Success Initiative Program + Attend all Institute-wide events + Other duties as assigned Qualifications Required Skills/Abilities: + Demonstrated ability to respond in trauma-informed manner to emergencies, developing solutions in partnership with students and relevant stakeholders + Proven experience engaging diverse stakeholders in professional development and networking activities + Ability to work independently and collaboratively in a demanding and complex work environment, carrying out complex assignments in a timely manner and adapting to changing situations and priorities + Proficiency in using database systems like Salesforce, CUNYfirst, and other higher education systems + Experience working with justice-impacted individuals and delivering trauma-informed services with motivational interviewing skills Required Physical Abilities: + Ability to lift and move up to 25 lbs + Organize office space, handle filing, and carry boxes + Assist with moving supplies and event decorations + Perform any other physical tasks within the duties of this role to support student success Education and Experience: + A Bachelor’s degree or advanced degree in a related field is required + At least two years of experience in counseling, college readiness programming, or reentry services + Experience or willingness to work in a correctional facility is preferred Please submit resume and cover letter. RFCUNY Benefits RFCUNY Employee Benefits and Accruals About the Research Foundation The Research Foundation of The City University of New York (RFCUNY) is a nonprofit educational corporation founded in 1963 to provide post-award fiscal and administrative support for CUNY’s research and sponsored programs. RFCUNY’s services allow CUNY researchers, faculty, and staff to focus on their intellectual curiosity and scientific discoveries, on projects and programs that serve our local and global communities, proposing concrete solutions to society’s most pressing challenges. RFCUNY serves as a fiscal agent and works closely with all the CUNY campus Grants Offices to perform the core functions of post-award financial management for CUNY research projects and sponsored programs. These functions include legal assessment and signing of agreements where RFCUNY is named as a fiscal agent; setting up award accounts; preparing sub-awards and assisting PIs in monitoring the work of the recipients of sub-awards; supporting project directors with hiring and managing research project and sponsored program staff; supporting the purchasing and paying for goods and services with grant and program funds; managing financial aspects of projects including accounts receivable, financial reporting, invoicing, budget monitoring, and cost compliance with uniform guidance; ensuring that sponsor financial requirements are met; monitoring compliance with applicable project and financial management rules and laws; supporting the management of independent and external audits and financial reviews; and providing data, information, management expertise, and other supports to CUNY’s research and sponsored programs. Equal Employment Opportunity Statement The Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E-Verify Employer. It is the policy of the Research Foundation of CUNY to provide equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status, domestic violence victim status, arrest record, criminal conviction history, or any other protected characteristic under applicable law. Key Features Department Institute for Justice and Opportunity Status Full Time Annual Salary Range $50,000.00 - $54,000.00 Closing Date Apr 10, 2025 (Or Until Filled) Bargaining Unit No Actions + Apply + Print + Email + Linkedin + Facebook (http://www.facebook.com/share.php?u=https://www.rfcuny.org/careers/postings?pvnID=JJ-2502-006702&title=Careers at RFCUNY) + Google + + Twitter (http://twitter.com/home?status=Job Openings at RFCUNY+https://www.rfcuny.org/careers/postings?pvnID=JJ-2502-006702)