Student Success Technical Specialist
Alfred University
Reporting to the Assistant Vice President for Student Success, the Student Success Technical Specialist contributes to the overall success of University retention and persistence. The position is responsible for developing, managing, and providing project support for strategic student success initiatives and centralized services in support of the student experience. The position provides project management and operational leadership and informs university direction regarding the utilization of EAB Navigate software and data analytics. They will work collaboratively with campus partners to ensure that processes, communications, and operational workflows are clear, consistent, and timely within the Navigate student success platform.
Salary: $58,500-$62,000 Annually
Essential Functions:Implement and leverage EAB Navigates predicative analytics to ascertain individual student risk to facilitate timely and strategic interventionPartner with the Assistant VP to evaluate and recommend strategies based on analytics. Prepare analytical and statistical reportsBuild custom reports and dashboards for departmental users, centered around retention effortsReview and revise the student success processes in EAB Navigate such as (but not limited to) programming up-to-date staff-to-student assignments, launching and monitoring campus-wide messaging and reporting campaigns, ensuring alert and progress report functionality, and aligning EAB Navigate settings to institutional operationsProvide troubleshooting for various EAB Navigate users and respond to concerns or issues communicated through email or phone callsCreate training resources based on implemented Navigate systems to allow students, faculty, and staff to use and understand the EAB Navigate platform within Alfred UniversityCollaborate with campus constituents to develop a robust landing page on the website for EAB Navigate so that students, faculty, and staff can access the platform and find any resources needed to work within itInterface with various programs and staff groups to ensure that each office can use EAB Navigate for their needs while also complying with University processes and practices for the platformDevelop and manage timelines for the campus-wide rollout of additional modules/features and updates to EAB Navigate and other student success initiativesIn collaboration with the Registrar, develop and facilitate EAB Navigate trainings tailored to the various user roles on campus: faculty, students, staff, and administrationStrategize with the Assistant Vice President for Student Success and Director of the Center for Advising to ensure all institutional strategic goals related to EAB Navigate and student success are being metAssist the Assistant Vice President for Student Success in the development, implementation, and assessment of a student success strategic plan utilizing Navigate to align with Alfred’s strategic framework and national best practicesManage the collaboration between the Center for Advising, Student Success, Institutional Research, ITS, and/or the Help Desk for student issues related to Navigate to resolve issues with access and integration of the EAB Navigate applicationCoordinate FERPA training sessions for all new EAB Navigate users and offer periodic refreshersAs assigned serves as a representative on various University committees in support of student successOther Duties & Responsibilities:Minimum Qualifications:A bachelor’s degree and two years of experience working at a higher education institution are requiredProficiency in Microsoft Excel (formulas, pivot tables, etc.A demonstrated interest and capacity to work with complex information systems and data sets toward achieving insightful and actionable data analyticsDemonstrated ability to compile and analyze dataUnderstanding of best practices for student retention and persistencePreferred:Master's degree in a related fieldExperience with EAB Navigate or similar softwareExperience working as an Application AdministratorPhysical Demands & Work Environment:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Personal Protective Equipment must be worn when required. A respiratory function test and the ability to use respirators may be required. Stairs and uneven surfaces may be present; artificial lifts, etc. may or may not be available. The position may require the incumbent to walk outdoors in all types of weather to other buildings or offices located on the campus. The Campus is located in an area that contains numerous hills and slopes and may not always be fully accessible for mobility impaired individuals.
About Alfred University:
Lighting the way for students since 1836. “We've always been a place for makers, especially those who make the future. Our commitment to independent thinking, creativity, academic rigor and community have made us a unique kind of leader since 1836.”
Alfred University {AU) was founded on principles of social justice in 1836 by liberal, independent thinkers who placed high value on education for all citizens. The University has retained and built upon the strong values of its founders, developing as an institution of national and international renown that is responsive to the needs of contemporary society while remaining consistent with the spirit of its origins. Alfred University is the second oldest coeducational college in the United States as well as one of the earliest nineteenth century colleges to have enrolled African American and Native American students. It has a long-standing history of educating socially conscious students who make a difference in their professions and their communities.
Over the course of the twentieth century, Alfred University evolved into a complex institution offering a full range of programs in the liberal arts and sciences, art and design, engineering, business, education, counseling, and school psychology to its nearly 2,000 undergraduate and graduate students that live, learn, and play on a 232-acre campus located in an idyllic, creative valley in Western New York. To learn more, visit alfred.edu.
Salary: $58,500-$62,000 Annually
Essential Functions:Implement and leverage EAB Navigates predicative analytics to ascertain individual student risk to facilitate timely and strategic interventionPartner with the Assistant VP to evaluate and recommend strategies based on analytics. Prepare analytical and statistical reportsBuild custom reports and dashboards for departmental users, centered around retention effortsReview and revise the student success processes in EAB Navigate such as (but not limited to) programming up-to-date staff-to-student assignments, launching and monitoring campus-wide messaging and reporting campaigns, ensuring alert and progress report functionality, and aligning EAB Navigate settings to institutional operationsProvide troubleshooting for various EAB Navigate users and respond to concerns or issues communicated through email or phone callsCreate training resources based on implemented Navigate systems to allow students, faculty, and staff to use and understand the EAB Navigate platform within Alfred UniversityCollaborate with campus constituents to develop a robust landing page on the website for EAB Navigate so that students, faculty, and staff can access the platform and find any resources needed to work within itInterface with various programs and staff groups to ensure that each office can use EAB Navigate for their needs while also complying with University processes and practices for the platformDevelop and manage timelines for the campus-wide rollout of additional modules/features and updates to EAB Navigate and other student success initiativesIn collaboration with the Registrar, develop and facilitate EAB Navigate trainings tailored to the various user roles on campus: faculty, students, staff, and administrationStrategize with the Assistant Vice President for Student Success and Director of the Center for Advising to ensure all institutional strategic goals related to EAB Navigate and student success are being metAssist the Assistant Vice President for Student Success in the development, implementation, and assessment of a student success strategic plan utilizing Navigate to align with Alfred’s strategic framework and national best practicesManage the collaboration between the Center for Advising, Student Success, Institutional Research, ITS, and/or the Help Desk for student issues related to Navigate to resolve issues with access and integration of the EAB Navigate applicationCoordinate FERPA training sessions for all new EAB Navigate users and offer periodic refreshersAs assigned serves as a representative on various University committees in support of student successOther Duties & Responsibilities:Minimum Qualifications:A bachelor’s degree and two years of experience working at a higher education institution are requiredProficiency in Microsoft Excel (formulas, pivot tables, etc.A demonstrated interest and capacity to work with complex information systems and data sets toward achieving insightful and actionable data analyticsDemonstrated ability to compile and analyze dataUnderstanding of best practices for student retention and persistencePreferred:Master's degree in a related fieldExperience with EAB Navigate or similar softwareExperience working as an Application AdministratorPhysical Demands & Work Environment:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Personal Protective Equipment must be worn when required. A respiratory function test and the ability to use respirators may be required. Stairs and uneven surfaces may be present; artificial lifts, etc. may or may not be available. The position may require the incumbent to walk outdoors in all types of weather to other buildings or offices located on the campus. The Campus is located in an area that contains numerous hills and slopes and may not always be fully accessible for mobility impaired individuals.
About Alfred University:
Lighting the way for students since 1836. “We've always been a place for makers, especially those who make the future. Our commitment to independent thinking, creativity, academic rigor and community have made us a unique kind of leader since 1836.”
Alfred University {AU) was founded on principles of social justice in 1836 by liberal, independent thinkers who placed high value on education for all citizens. The University has retained and built upon the strong values of its founders, developing as an institution of national and international renown that is responsive to the needs of contemporary society while remaining consistent with the spirit of its origins. Alfred University is the second oldest coeducational college in the United States as well as one of the earliest nineteenth century colleges to have enrolled African American and Native American students. It has a long-standing history of educating socially conscious students who make a difference in their professions and their communities.
Over the course of the twentieth century, Alfred University evolved into a complex institution offering a full range of programs in the liberal arts and sciences, art and design, engineering, business, education, counseling, and school psychology to its nearly 2,000 undergraduate and graduate students that live, learn, and play on a 232-acre campus located in an idyllic, creative valley in Western New York. To learn more, visit alfred.edu.
Alfred University actively subscribes to a policy of equal employment opportunity, and will not discriminate against any employee, student or applicant because of race, age, sex, color, sexual orientation, gender identification or expression, physical or mental disability, religion, ancestry or national origin, marital status, genetic information, military or veteran status, domestic violence victim status, criminal conviction status, political affiliation or any other characteristic protected by applicable law. Protected veterans, minorities and women are encouraged to apply.
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