Student Technician ITS Classroom Support Bookmark this Posting Print Preview | Apply for this Job Please see Special Instructions for more details. Please provide a current resume, cover letter, and references. Letter of recommendation is optional. Posting Details Position Information Job Title Student Technician ITS Classroom Support General Description This is a student position responsible for assisting in providing technical support to university faculty and staff. Position may be responsible for assisting in a variety of department functions including but not limited to: technical support for all endpoints; maintaining instructional environments; receiving and releasing computers and equipment for service; and resolving computer hardware/software issues. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Job Duties 1. Assists classroom support technicians with daily break/fix issues. 2. Performs hardware/software maintenance and installation on computers and other peripheral devices. 3. Assists with inventory. 4. Receives new technology hardware, provisions new hardware for deployment, delivers and migrates user data and trains on new equipment as necessary. 5. Retrieves equipment from the field; may include installation of temporary solutions. 6. Works with other technical departments in troubleshooting activities. 7. May replace projector bulbs. 8. Assists with special projects as assigned. 9. Performs other related duties as assigned. Required Knowledge, Skills, and Abilities The minimum education required for admittance as a student at Stephen F. Austin State University. No direct experience is required. Training and instruction will be provided. Required Qualifications The minimum education required for admittance as a student at Stephen F. Austin State University. No direct experience is required. Training and instruction will be provided. This position is subject to background check due to security sensitive information. Preferred Qualifications 1. Technical experience. 2. Customer service orientation and skills. 3. Understanding of computers, both Mac and PC, and basic classroom technology. 4. Ability to work and communicate effectively with a team. 5. Ability to work maximum number of weekly work hours. Physical Demands Must be able to lift up to 50 pounds. Must be able to climb a ladder and work from one to assist with equipment installation. Special Conditions for Eligibility A student must be enrolled in six or more semester hours to be eligible for student employment during the fall or spring semesters. To be eligible for student employment during the summer, a student must be enrolled in three or more semester hours or be registered for courses in the upcoming fall semester. Student assistants may not hold any other type of position such as a graduate assistantship or temporary casual employment at the same time that they are employed as a student assistant. Position End Date (if temporary) Posting Detail Information Posting Number SA2024-111 Number of Vacancies 1 Posting Open Date 05/07/2024 Review Start Date Posting Close Date Work Schedule Min Pay Rate $12.00/hr Open Until Filled Yes Special Instructions to Applicants Please provide a current resume, cover letter, and references. Letter of recommendation is optional. EEO Statement Stephen F. Austin State University, an Equal Employment Opportunity and Affirmative Action Employer and Educator, is committed to excellence. All qualified applicants will receive consideration for employment without regard to sex, race, creed, color, age, national origin, religion or physical or mental disability as required by law. If, because of an impairment or disability, you need accommodation during any part of the employment process, please contact Human Resources at 936-468-2304. Posting Quick Link https://careers.sfasu.edu/postings/11592 Department Information Department Information Technology Services Contact Name Mary Reed Contact Phone (936) 468-7690 Contact Email mary.reed@sfasu.edu Contact Information Applicants will be contacted by the hiring department if selected for an interview. If you have technical questions about this job posting, please contact HR at (936) 468-2304. Supplemental Questions Required fields are indicated with an asterisk (*). + Which of the following best represents your current student classification? + Entering freshman + Freshman + Sophomore + Junior + Senior + Graduate Student Documents Needed To Apply Required Documents + Resume + Cover Letter + List of References Optional Documents + Letter of Recommendation