Job Description:

As a student in the customer service department, you will be helping the team in the daily operation.

Mainly around our pricing process but also handling the incoming orders from customer

You will have close contact with our sales departments, product availability coordinators and our logistic partners to secure the best possible service level to our customers

You will also interact with Sales, Supply Chain Planning and Distributor to continuously improve our processes and KPI’s.

What are we looking for?

Still 2-3 years of supply chain or similar education leftPassionate about delivering high quality customer serviceKnowledge about ERP systems (e.g., SAP, Power Bi, Microsoft office) is desirableDue to lots of interactions with Nordic stakeholders and customer a Nordic speaking language is required

Essential duties and responsibilities

Supporting the order to cash process. Receive and handle orders from customers via EDI and sometimes e-mail.

Back up for colleagues in customer service in other countries during holidaysResponsible for running a manual quota process when needed due to product shortage or special activitiesMaintain our prices and rebates in SAP and actively make sure that the customer is invoiced a correct price.Work closely with our logistic partner to ensure that the handling and distribution is performed according to the customer requirements.Receive and follow up any customer complaint together with our accounts receivable teamWhat can you expect from Mars?Work with diverse and talented Associates, all guided by the Five Principles.Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.Best-in-class learning and development support from day one, including access to our in-house Mars University.An industry competitive salary and benefits package, including company bonus.

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.