Student Worker - Customer Support Specialist Click Here to Apply Online Job Description Grand Canyon Education (GCE) is seeking a Customer Support Specialist to support the mission of Grand Canyon University through GCE's IT department. Position Summary/Purpose: The purpose of the Customer Support Specialist is to provide exemplary customer service and resolve inquiries or roadblocks students encounter at Grand Canyon University. Primary Responsibilities/Accountabilities/Essential Functions: + Provide stellar customer service over the phone. + Deliver excellent live chat support for all students. + Utilize critical thinking to troubleshoot and resolve computer issues students may be having while using GCU systems. + Become familiar with LMS, Student Portal, GCU Media, and eBooks. Equipment Used and Responsibility: + GCE Workstation + MS Office Qualifications: + Must be customer service focused. + Must have a positive attitude and a willingness to learn new concepts. + Must have basic knowledge of Microsoft Office programs such as: Word, PowerPoint, and Excel. + Must have basic knowledge of PC or Mac computer navigation. + Must have the ability to think critically. + Ability to type 30 wpm while interacting with callers and system-based tools. + Must be willing to work some nights and/or weekends. + May be required to take a job assessment test. + Commitment to this role for at least one semester is strongly preferred. Hours of Operation: Monday - Friday: 6:00 am - 12:00 am Saturday & Sunday: 7:00 am - 12:00 am Experience/Education: Grand Canyon Education is committed to a student first policy. Therefore, all applicants must meet the following eligibility requirements to be considered for student employment: + Enrolled at GCU as a full-time student in a Bachelor’s program or Master’s program. + Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student. + Maintain good financial and academic (SAP) standing with the University. You may be subject to termination if you fall below the minimum requirements. Physical Requirements: + Sitting: up to 8 hours a day + Standing: 0 hours a day + Walking: 0 hours a day + Lifting: Rarely + Carrying: Rarely + Pushing: Rarely + Bending: Rarely + Squatting: Rarely + Kneeling: Rarely + Climbing: Rarely + Reaching: Rarely + Grasping: Rarely + Fine Eye to Hand Coordination: Continuously + Driving: Rarely + Work Environment: Office building on site. Work performed is primarily inside, subject to variations in temperature and weather, equipment noise and dust. Involves frequent positioning in front of a computer screen/monitor and keyboard/mouse. Pay Rate: Minimum Wage Anticipated End Date: June 30, 2025 Application Instructions Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you! Apply Online (https://gcu.wd1.myworkdayjobs.com/en-US/GCEC/job/AZ-Phoenix/Student-Worker---Customer-Support-Specialist\_R000057980) Click Here to Apply Online