Details **Open Date** 03/18/2024 **Requisition Number** PRN14644N **Job Title** UU Student - Computer **Working Title** Studnt Comp Oprator WORK STUDY **Job Grade** SJ **FLSA Code** Nonexempt **Patient Sensitive Job Code?** No **Type** Non Benefited Staff / Student **Temporary?** No **Standard Hours per Week** 20 **Full Time or Part Time?** Part Time **Shift** Day **Work Schedule Summary** Availability to work up to 20 hours Monday through Friday 8-5pm (work around classes, etc.) \*Additional work hours available for Summer Semester (up to 40 hours weekly for those who are eligible to work more hours during summer) Hours are within Monday-Friday 8-5pm **Is this a work study job?** Yes **VP Area** U of U Health - Academics **Department** 00983 - CON INFORMATION TECHNOLOGY SVC **Location** Campus **City** Salt Lake City, UT **Type of Recruitment** External Posting **Pay Rate Range** $13.50 per hour **Close Date** **Job Summary** Join the Systems and Technology ( SYSTECH ) team that supports the State of Utah’s flagship College of Nursing at the University of Utah. SYSTECH prides itself on providing state-of-the-art support, creating innovative solutions, and fostering growth for each employee. This is a non-benefitted student work study position. Only students with Federal Work Study funds will be accepted. The position works in the College of Nursing building and supports other building and departments on campus. As a Student Computer Operator at SYSTECH , you gain valuable experience to advance your skillset and future career path. We believe in creating space on the team to rethink processes and create new solutions to old problems. The Student Computer Operator reports to the IT Manager and will be a SYSTECH’s ops team member. Scope of work includes supporting faculty and staff that utilize computer and AV technology. The individual in this position works closely with other members of the SYSTECH team to provide technology support for the College via ticketing system or zoom room. Technology Areas of support include: Windows and Apple desktops, laptops, mobile devices + AV equipment + Operating systems and software + Zoom Meetings The SYSTECH ops team also provides synchronous virtual meeting and class spaces to faculty, staff, and students using Zoom and other technologies. Other IT responsibilities as assigned. This position is not responsible for providing patient care. \*Student must have WORK STUDY funding available, check with the Financial Aid Office if you’re unsure. **Responsibilities** + Provides help desk style support via Zoom + Provides customer service and assists users with specialized software. + Creates reports, documents and how-to articles. + Notifies appropriate technical groups of errors or equipment malfunctions requiring more advanced troubleshooting and analysis. + Provide technical support for faculty and staff + Monitor and troubleshoot classroom and AV technology + Process IT inventory + Deploy and setup IT equipment + Other projects as assigned **Minimum Qualifications** **Preferences** Preferred but NOT required: + Experience with AV equipment and video conferencing + Experience with telephone customer service (e.g. information services, help desk, customer support). + Windows 10/11 and Mac OS experience + Interpersonal communication and troubleshooting skills **Special Instructions Summary** **Additional Information** The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients. All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/ Online reports may be submitted at oeo.utah.edu https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.