Department

Press Journals Subscription Fulfillment

About the Department

Since its origins in 1890 as one of the three main divisions of the University of Chicago, the University of Chicago Press has embraced as its mission the obligation to disseminate scholarship of the highest standard and to publish serious works that promote education, foster public understanding, and enrich cultural life. Through our books and journals, we seek not only to advance scholarly conversation within and across traditional disciplines but, in keeping with the University of Chicago's experimental tradition, to help define new areas of knowledge and intellectual endeavor.

Job Summary

The University of Chicago Press publishes more than 90 scholarly journals in the social sciences, humanities, biological and medical sciences and physical sciences. Many are sponsored by scholarly societies. Journals are published in both print and online formats. Responsibilities of the Fulfillment Specialist include keying subscription orders, processing author charges, executing processes in the Fulfillment system, independently responding to customer queries (12,000 – 15,000 emails received per year) and troubleshooting and resolving subscription problems.

Responsibilities

Manages the order process from subscription agents via our CRM (Salesforce). Checks the Bank online system to match payments which come through the CRM.Oversees the processing of invoices for author charges (page charges, color figure charges, and open access fees). Receives data from journal offices to generate the invoices.Reviews subscription orders that error out, note the causes, correct and process the orders. Reports problems via JIRA to the Subfill team.Executes preprocessing steps in large EDI files such as verifying Chicago reference numbers. Load EDI files that come in from subscription agents in the absence of the Subscription Technology Assistant.Collaborates with the Financial Administrator to match other payments with subscription orders. Prepares documentation on various procedural tasks in PUBS. Partners with the Fulfillment Manager in training student assistants and interns.Collaborates with the Journals Production and Marketing departments on special tasks. Manages the process of vetting, printing and mailing of subscriptions invoices including overseeing the work of student assistants. Assists the Business Development Associates with staffing the call center when they are unavailable.Oversees the monthly renewal process in PUBS for individual renewals.Collaborates with the Technology Manager on the on boarding of newly acquired titles. Responsible for account assignments and tier classifications.Provides administrative support for a leader. Stays informed of activities relating to programs and initiatives, apprising the leader of issues when deemed necessary. Coordinates information flow from leader's office.Prepare special reports and summaries, assists in managing daily operation of the office, and may assist in developing administrative goals and policies.Performs other related work as needed.

Minimum Qualifications

Education:

Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree).

Work Experience:

Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.

Certifications:

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Preferred Qualifications

Education:

College degree.

Experience:

At least three years’ experience working in a Subscription Fulfillment operation, including a broad understanding of the business of journals subscription management.Demonstrated ability to work with a high level of accuracy, independent thought, and judgment.Prior use and knowledge of spreadsheets at an advanced level.Prior use and knowledge of Salesforce.com preferred.Demonstrated organizational skills.Ability to establish priorities and exercise independent thought and judgment in a fast-paced environment.Experience in working with and meeting firm deadlines.Ability to handle simultaneous and often conflicting activities.

Technical Knowledge or Skills:

Demonstrated ability to touch-type accurately and efficiently with a minimum of 45 WPM.

Preferred Competencies

Handle sensitive financial data.Basic knowledge of the various academic disciplines.Basic knowledge of geography.Demonstrated excellent written and oral communication skills.Interact/communicate with clarity, tact and courtesy with individual, institutional and agency subscribers and others.Work effectively without supervision and as part of a team.Understand and compute percentages, working knowledge of addition, subtraction, multiplication and division.Ability to effectively use an adding machine.

Working Conditions

Must be able to handle multiple tasks simultaneously.A large amount of detail work, much of it involving memory.Frequent use of the computer and telephone are essential.Constant computer work (typing and looking at a screen for an extended period of time).Sitting for long periods.

Application Documents

Resume (required)Cover Letter (required)

When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family

Administration & Management

Role Impact

Individual Contributor

Scheduled Weekly Hours

40

Drug Test Required
 

No

Health Screen Required
 

No

Motor Vehicle Record Inquiry Required
 

No

Pay Rate Type

Hourly

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FLSA Status

Non-Exempt

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Pay Range

$21.66 - $28.02

The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.

Benefits Eligible

Yes

The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.

Posting Statement
 

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

 

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

 

We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.

 

All offers of employment are contingent upon a background check that includes a review of conviction history.  A conviction does not automatically preclude University employment.  Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

 

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.