Subscription Renewals Representative

 

Location: Hybrid, Exton, PA

 

Position Summary:

Bentley Systems is seeking a Subscription Renewals Representative who will be a key member of a team responsible for following up on contract renewals in our Financial Operations department. As a key member of the team, the Subscription Renewals Representative will be handling disputes, service requests and other activities related to subscription renewals. If you are an individual with exceptional organizational and communication skills with strong relationship skills, we would love to hear from you!

 

Responsibilities:

Contacting current SELECT subscribers to secure renewal of software maintenance program (Bentley SELECT). Positioning the SELECT program’s features and benefits for the user with the goal maintaining the SELECT program. Communicating current SELECT program offerings. Discussing loss mitigation strategies with internal and external customers as to reduce the potential for loss of Bentley SELECT including Portfolio Balance, Inactive, License Surrender and/or Cancellation. Processing any/all applicable paperwork required when loss mitigation is confirmed. Providing notice to Sales/Management of loss mitigation and value for sale impact. Responding to user (includes internal and external Bentley users) inquiries/requests. Processing Service Request(s) and Dispute Cases as assigned. Being knowledgeable in the use of SAP CRM database, SAP Interaction Center, ReportTool

 

Required Knowledge, Skills, Abilities, and Experience:

Excellent people and communications skills Team player Strong relationship skills and the ability to work through long renewal cycles. Organizational skills, time management skills and ability to work independently are a must Self-starter who is driven to achieve more  Able to easily and clearly explain processes to users                              Able to process Disputes/Service Requests and Renewal Calls in a timely manner and with few mistakes           Open to constructive criticism, learns from mistakes  Able to learn new skills quickly and adopt changes This is a full-time role expected to work 40 hours per week, hybrid in Exton, PA. Requires sitting or standing at will while performing work on a computer (or any other physical requirements). The role requires communication with managers, peers, and other colleagues of the company in person (on occasion), and by utilizing Microsoft Teams chat, calling, and meeting functions. This role does not require travel.

 

What We Offer:

A great Team and culture – please see our Recruitment Video. An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction. Competitive Salary and benefits. The opportunity to work within a global and diversely international team. A supportive and collaborative environment. Colleague Recognition Awards.

 

About Bentley Systems

Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world’s infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings, powered by the iTwin Platform for infrastructure digital twins, include MicroStation and Bentley Open applications for modeling and simulation, Seequent’s software for geoprofessionals, and Bentley Infrastructure Cloud encompassing ProjectWise for project delivery, SYNCHRO for construction management, and AssetWise for asset operations. Bentley Systems’ 5,200 colleagues generate annual revenues of more than $1 billion in 194 countries.
www.bentley.com

Equal Opportunity Employer:

 

Bentley is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, pregnancy, protected veteran status, religion, national origin, age, genetic information or any other protected characteristic.  This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training. Know Your Rights as an applicant under the law.

 

Bentley Policy on EEO, Affirmative Action and Pay Transparency Non-Discrimination

Bentley participates in e-Verify / Bentley participate in e-Verify / Right to Work Notice

 

<span style="font-family:"Times New Roman",serif">Request an Accommodation:

 

<span style="font-family:"Times New Roman",serif">As an Equal Opportunity Employer, Bentley is committed to providing reasonable accommodations to applicants with disabilities. We encourage you to request a reasonable accommodation if you are not able to fully use or access our online application system.   You can make an accommodation request by calling 610-458-5000 or sending us an email at disabilityrequest@bentley.com