Overview Sugarloaf is seeking personable and friendly people to work as seasonal agents in our reservations call center. A Sugarloaf Reservation Sales Agent plays a key role in helping guests plan their Sugarloaf vacations. A Reservations Agent is expected to manage a high volume of telephone calls to assist guests in making their lodging reservations; in selecting resort packages and lift ticket options; and must also be able to respond to guest queries regarding a wide variety of additional resort offerings. If you enjoy talking to people and creative problem solving, this is the job for you! Responsibilities Respond to a high volume of phone calls to assist guests with reservations and inquires Be knowledgeable of resort offerings and events to assist guests in their vacation planning Be able to develop knowledge of the resort and surrounding area to respond to general guest questions Be able to forward guests with complaints/concerns to supervisor for resolution Have the willingness to be trained on reservation software Qualifications Knowledge of industry and area preferred but not required. Prior customer service/sales preferred but not required. Willingness to learn is a must Must be able to multitask, be well organized, and be detail oriented Must be available weekends/nights/holidays Must be at least 18 years of age and have a High School Degree or GED equivalent Sugarloaf Team Member Benefits include: Free lift pass for skiing and/or riding (at Sugarloaf, Sunday River, Loon and Pleasant Mtn) Discounts at resort F&B and retail locations Discounted ski/snowboard lessons and rentals Access to Nordic trails and discounted equipment rentals at our Outdoor Center location Discounted passes at other Boyne and partner resorts Eligibility for end of season 5% loyalty bonus Team Members may also be eligible to earn up to 40 hours of paid time off