During the summer conference season, the Office of Conference Services (OCS) coordinates with outside 
organizations to host events and programs on campus. These rentals include performances, conferences, 
athletic programs, film productions, and social events as well as day and residential camps. OCS is 
responsible for planning logistics, organizing set-up and coordinating with internal departments while 
providing exceptional customer service. OCS ensures that information is successfully communicated 
between our clients and campus partners in a timely manner. The goal is to ensure that our clients are 
completely satisfied with their experience at Iona while protecting the interests of the University.

Duties and Responsibilities
• Understand, administer and uphold the OCS policies and procedures
• Serve as a liaison between the Office of Conference Services and internal/ external clients
• Assist with preparation and light housekeeping duties in residence halls including making beds with 
provided linens and conduct room inspections to ensure spaces are prepared for guest arrivals
• Assist with facilities set-ups for conferences, programs and other events
• Prepare, organize and maintain OCS summer inventory including the linen exchange program
• Greet summer groups and assist with check-in & check-out, trouble shoot issues and provide 
customer service support
• Perform room inspections and assist with closing out residence halls after each group departure
• Run errands and deliver event related items on campus
• Perform daily classroom and event space inspections
• Update daily OCS log
• Provide on-call service for all overnight guests 
• Iona University liaison for OCS during the summer programs and group activities
• Any and all other duties as assigned (some light – medium lifting may be requested)