Agency Overview

The Department of Revenue's core mission is to collect the revenues required to support the business of the Commonwealth, to make a difference in the lives of children by enforcing the financial responsibilities of parenthood, and to assist Massachusetts cities and towns in sound and efficient fiscal management. Our vision is to conduct our operations in a manner that inspires public confidence in government by administering and enforcing tax, child support and municipal finance laws in ways that are innovative, customer-focused, and transparent

Bureau/Division Overview

The Collections Bureau is responsible for managing accounts receivable by collecting delinquent taxes and fostering voluntary compliance with the Commonwealth's tax laws.

Position Summary

Work closely with various areas of the Collections Bureau, Chelsea, MA., and learn what it is like to be a part of day-to-day operations. This individual will observe and participate in collection matters, accounts management work and lien processing.

Core Responsibilities

· Assisting Operations Unit with processing checks, returns, mail, liens and other work, as needed.

· Shadowing and assisting Desk, Field and Seizure Operations with collection enforcement, as needed.

· Shadowing and assisting with Collections Contact Center calls and duties, as needed.

· Shadowing reporting and process improvement staff.

Preferred Qualifications

· Must be customer-service oriented.

· Ability to communicate factual and procedural information clearly, orally and in writing.

· Functional knowledge of Microsoft Office and O365 products such as Outlook, Word, Excel, PowerPoint, Teams and VPN.

· Ability to work independently

· Excellent analytical skills are essential.

As part of the Future of Work Initiative, the agency has adopted a hybrid work model. Hybrid work is a mix of in-office work and telework. This position will work remotely some days and in-person on other days.

An external candidate recommended for a position with the Department of Revenue will be subject to a background check that includes checks for: state and federal tax compliance; child support compliance; education verification; Massachusetts CORI checks; criminal background checks in state(s) of current and previous residence/employment; validation of eligibility to work in the United States; and national fingerprint-based criminal background checks.

Agency Overview

The Department of Revenue's core mission is to collect the revenues required to support the business of the Commonwealth, to make a difference in the lives of children by enforcing the financial responsibilities of parenthood, and to assist Massachusetts cities and towns in sound and efficient fiscal management. Our vision is to conduct our operations in a manner that inspires public confidence in government by administering and enforcing tax, child support and municipal finance laws in ways that are innovative, customer-focused, and transparent

Bureau/Division Overview

The Collections Bureau is responsible for managing accounts receivable by collecting delinquent taxes and fostering voluntary compliance with the Commonwealth's tax laws.

Position Summary

Work closely with various areas of the Collections Bureau, Chelsea, MA., and learn what it is like to be a part of day-to-day operations. This individual will observe and participate in collection matters, accounts management work and lien processing.

Core Responsibilities

· Assisting Operations Unit with processing checks, returns, mail, liens and other work, as needed.

· Shadowing and assisting Desk, Field and Seizure Operations with collection enforcement, as needed.

· Shadowing and assisting with Collections Contact Center calls and duties, as needed.

· Shadowing reporting and process improvement staff.

Preferred Qualifications

· Must be customer-service oriented.

· Ability to communicate factual and procedural information clearly, orally and in writing.

· Functional knowledge of Microsoft Office and O365 products such as Outlook, Word, Excel, PowerPoint, Teams and VPN.

· Ability to work independently

· Excellent analytical skills are essential.

As part of the Future of Work Initiative, the agency has adopted a hybrid work model. Hybrid work is a mix of in-office work and telework. This position will work remotely some days and in-person on other days.

An external candidate recommended for a position with the Department of Revenue will be subject to a background check that includes checks for: state and federal tax compliance; child support compliance; education verification; Massachusetts CORI checks; criminal background checks in state(s) of current and previous residence/employment; validation of eligibility to work in the United States; and national fingerprint-based criminal background checks.

First consideration will be given to those applicants that apply within the first 14 days.

Please see Preferred Qualifications.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics?Explore our Employee Benefits and Rewards

An Equal Opportunity / Affirmative Action Employer.Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

First consideration will be given to those applicants that apply within the first 14 days.

Please see Preferred Qualifications.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics?Explore our Employee Benefits and Rewards

An Equal Opportunity / Affirmative Action Employer.Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.