Position Objective:

The Food Retail Team Lead provides oversight and leadership for Food Retail Assistants at the Espresso Cart, Fountain, and Dining Room, ensuring quality customer service in a manner consistent with MHA’s mission, vision and values.

 

General Qualifications:

The Food Retail Team Lead is a Ministerial position. Ministerial staff render their work, stewardship, relationships and behavior as evidence of being followers of Jesus Christ while embracing and affirming Mount Hermon Association, Inc.’s (“MHA”) mission, vision and beliefs.  They are responsible for defining, cultivating and leading MHA’s Christian community, conference programs, and retreats. 

 

Key Job Accountabilities:           

Provide encouragement and direction, leading by example and acting as supervisor when Manager is unavailable. Provide prompt courteous service to customers. Reconcile and deposit daily sales to ensure cash drawers are reconciled properly at the end of the day. Make change daily or as needed to ensure cash drawers have sufficient change. Ensure team is preparing food and drink orders using proper sanitation controls as well as quality and quantity control of food and drink at Espresso Cart and Fountain. Maintain a clean and sanitary work environment. Organize and stock supplies and displays. Perform any other duties as assigned by Supervisor.

 

Supervisory Responsibilities:

This position oversees and provides leadership to the following positions:

Food Retail Assistants