Job Description The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all New Yorkers by providing 1.1 billion gallons of high-quality drinking water, managing wastewater and stormwater, and reducing air, noise, and hazardous materials pollution. DEP is the largest combined municipal water and wastewater utility in the country, with nearly 6,000 employees. DEP's water supply system is comprised of 19 reservoirs and 3 controlled lakes throughout the system’s 2,000 square mile watershed that extends 125 miles north and west of the City. The Bureau of Environmental Compliance’s mission is the enforcement of environmental laws and regulations, which affect the health and safety of the public and environment. Specifically, the bureau enforces the City’s Asbestos regulations as well as the Air and Noise Administrative Codes. The Bureau is comprised of the Division of Air & Noise Policy, Permitting and Enforcement and the Asbestos Control Program. These divisions respond to; air and noise code complaints; inspect and track asbestos removal projects; issue and process summonses for the generation of revenue and to foster the goals of environmental protection. Responsibilities also include certifying asbestos handlers, inspecting and issuing operating certificates to stationary combustion and industrial process sources, and implementing the requirements of the Clean Air Act. Issuing and processing air, noise, mold, muffler, boiler, and idling summons. The correct and timely processing of air, noise, mold, boiler, muffler, and idling summons. There are now over 14,000 summonses processed per year and the Commissioner has a goal of 100,000 submissions for idling alone They will also be responsible for becoming proficient in the CRM system for the processing of summons issued by the bureaus which generate revenue for the agency. They will also be responsible to oversee the front desk, when necessary, providing customer service to any one with questions or concerns related to air/ boiler/ industrial permits and online filings in the CATS system along with other clerical functions as filing, sorting, and logging in daily mail, scanning of documents, photocopying, stapling, and sorting of summons packages, as well as preparing certified mailings of summons. The selected candidate will be responsible for: - Processes idling, mold, muffler, boiler, air/noise Summonses in CRM. - Prepares summons for certified mail and attaches the DOS print out and completes and signs an affirmation for each summons. - Learn CATS system to response to questions related to air registrations, work permits and certificates of operations for boilers, generators and industrial process sources. - Provide online filing assistance and answer permitting related questions at front desk(window) - Filing, sorting, scanning, photocopying, stapling, logging in daily mail. - Meet processing targets in the processing all summons. Ability to clearly articulate, communicate and provide information and guidance. - Good organizational skills, both verbal and written - Ability to work independently and to follow through to a satisfactory resolution. - Ability to train staff in computer-based databases Qualifications Qualification Requirements A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience. Skills Requirement Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.