**Job ID Number** R4781 **Employment Type** Full time **Worksite Flexibility** Onsite **Job Summary** We are looking for a motivated Sunwatch Technician ready to take us to the next level! If you have hardware, software, and network troubleshooting skills, and are looking for your next career move, apply now. **Job Description** We are looking for a **Sunwatch Technician** to monitor tolls system hardware and software. This position will be **full-time contract** and **onsite** from Sunday to Wednesday from 2:00 PM to 12:30 AM. **What You’ll Do** + Monitor Tolls system hardware and software to ensure the proper operations of switches, firewalls, and remote technologies + Handle incoming calls, help callers troubleshoot Toll system issues, diagnose problems, and provide resolutions + When necessary, relay details about Toll system issues to field technicians and schedule them for on-site repairs + Maintain field technician schedules, assist technicians by phone, and keep records of repairs made for each client + Document all incoming calls and record the technical issues addressed + Maintain logs of resolutions, communicate with vendors about ongoing problems, and use a ticketing system to update information regarding the progress of each call **What You'll Need** **Required:** + Associate degree in electronics, computer science, network engineering, or information technology, or a minimum of one year of real-world experience with a reputable company in the IT field + Knowledge of local area networks, wide area networks, and remote troubleshooting + Familiarity with Remote Troubleshooting: Basic knowledge and understanding of how networking technologies work and the ability to troubleshoot issues with switches and other equipment + Computer Skills: Knowledge of computer operating systems, minimum of Microsoft Windows + Customer Service: Ability to resolve customer issues via email or telephone in a timely manner + Analytical Thinking: Ability to analyze information about system issues to arrive at solutions through online reports or telephone conversations + Problem-Solving Skills: Ability to diagnose system problems and follow through until the issue is resolved + Communication Skills: Strong verbal and written communication skills for conversing with other technicians, callers, vendors, and managers. Good listening skills are needed to understand caller concerns and issues **Preferred:** + CompTIA A+ certification + Experience with Unix/Linux **Physical Demands** + Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards + Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings + Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor **Reasonable Accommodation Statement** If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111. **Equal Employment Opportunity Policy Statement** It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.