Client Reference Code: 2024-43380

Have you been told you’re a “people person?” Do you enjoy solving problems with attention and care? Ready to work with customers to resolve service related issues? If this sounds like you, you will thrive as a Supervisor on Spectrum’s Customer Service team.

BE PART OF THE CONNECTION

At Spectrum, we keep more than 31 million residential and business customers connected by delivering Mobile, Internet, Voice, and Video solutions to power today’s evolving network demands. Customer Service Supervisors are vital to our mission, providing customer support that our business customers rely on. You’ll work in a collaborative environment, alongside an encouraging team, making a difference every day.

WHAT OUR CUSTOMER SERVICE SUPERVISORS ENJOY MOST

Leading a team of representatives using encouragement and accountability to create a cohesive work unitCultivating critical skills in staff through on-the-job training and performance reviews to produce more effective employeesMentoring and coaching individuals to ensure performance standards are met and customer experience is enhancedUsing leadership skills to motivate the customer service team to take action and develop solutions to enhance the customer experience

We’re a large organization with bustling call centers offering a variety of shifts. People who do well in this role are strong problem solvers who can manage difficult conversations from clients and exhibit a robust understanding of the value Spectrum services provide. If you’d enjoy this type of dynamic job, we want to hear from you!

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

Education: High school diploma with some college course work in business or related field; equivalent experienceExperience: 5-7 years of customer service/call center experienceTechnical Skills: Personal and computer software applications (word processing, spreadsheet, cable billing system, etc.)Skills: Effective communication, supervision, organization, time managementAbilities: Leadership, equitable, multitasking, adaptable, dependable, good visionKnowledge of: Functions and tasks in customer relations, applicable products and services, general accounting and billing procedures

Preferred Qualifications

Additional Experience: 3+ years of supervisory or leadership experience

SPECTRUM CONNECTS YOU TO MORE

Supportive Teams: Learn from managers and work with team-oriented colleagues who want you to grow and succeedCompetitive Pay: Generous pay as your career at Spectrum progressesDynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the companyLearning Culture: We invest in your learning, and provide paid training and coaching to help you succeedTotal Rewards: Our comprehensive benefits are among the best in the industry

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Job Code : CCS450

2024-43380
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between $50,400.00 and $80,600.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

FCC Unit: 13523 Business Unit: Customer Operations Zip Code: 11355

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.