We are seeking a talented individual to join our Superannuation team at Mercer. This role will be based in Wollongong. This is a hybrid role that has a requirement of working at least three days a week in the office.

The Superannuation Administrator will work in the Pooled Funds space, predominantly across Pensions and Member Maintenance, processing a range of superannuation administration functions while ensuring compliance with legislation and service standards.

We will count on you to:

Conduct thorough investigations to resolve exceptions and assist with the management of escalations, breaches, and complaints in a timely manner.Maintain accurate records systems for the safe storage of information, ensuring confidentiality and privacy at all times.Prepare well-structured written correspondence that aligns with corporate policies and communication protocols.Collaborate with the team to ensure all tasks are completed accurately and in accordance with relevant service standards.Contribute to a positive and cooperative working environment.Stay updated on relevant legislation, scheme rules, processes, and practices.

What you need to have:

Proficient administration skills with experience in superannuation.Strong working knowledge of Excel.Excellent communication skills, both written and verbal.An analytical mindset with the ability to question and look beyond the obvious.

What makes you stand out:

Knowledge of pooled funds is advantageous but not essential.A willingness to learn and engage with challenges.A desire to be part of a close-knit, supportive team that values team-building activities.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

About Mercer:

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.