The Entertainment and Live Events department is excited to welcome a dedicated and enthusiastic individual to join our team as the Atlanta Falcons Superfan Engagement Intern. This immersive role offers a unique opportunity to connect with our most passionate fans while building valuable skills in fan engagement, event coordination, and loyalty program management.

As the Superfan Engagement Intern, you will play a vital role in managing the Atlanta Falcons superfan loyalty program while supporting the coordination, planning, and execution of superfan-focused events and materials. We’re seeking a self-motivated and adaptable team player with excellent communication skills and a proactive mindset. The ideal candidate maintains professionalism in fast-paced environments.

This is a part-time, hourly-paid internship, with up to 30 hours of work per week. Please note that housing, relocation expenses, and benefits are not provided.

Roles and Responsibilities

Serve as the primary point of contact for the Atlanta Falcons rewards program.Oversee accounts, sweepstakes, redemptions, prize store inventory, and app equipment supplies.Track fan app engagement, analyze trends, and recommend opportunities for increased participation.Maintain a comprehensive understanding of the superfan app to enhance user experiences.Act as the liaison between the Dirty Birds Nest Program and digital stakeholders.Facilitate onboarding and provide customer support for app users.Assist with Atlanta Falcons superfan home game, tailgates, Superfan section activities, and other events.Provide app support during home games, training sessions, and in-market activations.Perform routine administrative tasks, including document preparation, meeting coordination, and presentation development.Support setup and execution of superfan events and Entertainment and Live Events department initiatives.Work Atlanta United match day activities as needed.Perform additional duties as assigned.

Qualifications and Education Requirements

Education: Bachelor’s Degree required (graduation within the past year preferred)

Experience:

Prior experience in fan engagement, group management, database input, customer service, or operations required.Familiarity with the FanMaker platform is a plus (coding not required).

Availability:

Must work all Atlanta Falcons home games and Superfan events.Evening, weekend, and holiday availability required.

Preferred Skills & Attributes:

Advanced problem-solving skills with a customer-first mindset.Exceptional organizational and multitasking abilities.Outstanding customer service or account management experience.Strong presentation, verbal, and written communication skills.Adaptability and resilience in high-pressure situations.Proven ability to collaborate effectively in team settings.Proficiency in Microsoft Excel, Word, PowerPoint, Canva, and Teams.

Physical Requirements:

Capable of lifting 35 pounds and staying active for 8+ hours in indoor and outdoor settings.

If you’re ready to bring your passion for fan engagement to life while gaining invaluable experience with a world-class organization, we encourage you to apply today!