Job Title

Supervising Operations Associate

Job Description Summary

JOB SUMMARY:
This position embodies an exceptional customer service experience to the client/colleague/end user in a corporate environment for a global professional services firm. The On-Site Supervising Operating Associate’s primary focus is building relationships with our client while providing important office services support. In this position, you will be responsible for overseeing Mail/Copy/Print services and other office related tasks. To help you thrive, we provide a detailed onsite training program, an excellent support structure and a comprehensive benefits package.

Job Description

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

Supervisory Functions:

Supervise Office Associates and Receptionist.

Train staff in work procedures and equipment operation.

Assist with new employee orientation.

Ensure all employee training (new hire, monthly cross training, etc.) is performed and standard.

Administer employee discipline.

Administer employee reviews and performance improvement.

Resolve staff interpersonal conflicts.

Maintain records and files.

Prepare and write reports.

Conduct periodic quality audits.

Maintain volume activity metrics.

Copy Center / Mail / Office Services Functions:

Execute high volume copy machines and performs binding and finishing work.

Ensure convenience copiers are working properly, checking for quality via daily inspections. Clear paper jams and informs technicians of specific problems.

Perform all repair service on customer copier equipment.

Maintain records for management reports and inventories of supplies needed.

Distribute office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.

Calculate charges for jobs performed and maintains some billing logs.

Respond to and coordinates all service calls required by customer.

May perform filing duties in conjunction with specific customer requests.

All duties as assigned.

Must assist in providing services in all service lines in addition to primary role.

Job Requirements and Qualifications:

The ideal candidate will have basic Microsoft Office skills, a High School Diploma, or equivalent education.

Three years of experience in Office Services / Mailroom supervisory role.

Related Print/Copier/fax/Mail/FedEx/postage machine knowledge

Must be able to lift up to 50lbs.

#INDCWS

Additional Skills:

Ability to handle multiple tasks

Exceptional customer service skills

Attention to detail

Good interpersonal skills

Excellent organizational skills

Outstanding punctuality/attendance record

C&W Services is an Equal Opportunity / Affirmative​ Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.