The Supervisor of Ambulatory Operations at Burr Ridge Medical Center supervises the daily operations of a clinic. Responsibilities include staff management, general administration, financial activities and project management. The Operations Supervisor position requires a motivated, well-organized, and conscientious individual who is able to manage multiple tasks at the same time.
Position responsibilities:
Supervises patient/clinic flow including physician schedules, check-in and check-out processes, time of service and payments on account, patient communications, referrals and pre-authorizationsCoordination and management of workflows and other operational duties necessary to ensure smooth operations.Supervises staff including hiring, on-boarding, coaching, counseling and performance reviews, as well as managing day to-day activities such as payroll, staffing/schedules communications and related activities.Implements and supports policies and procedures, reviews relevant workflows and metrics and recommends changes as necessary.Oversees collections activities and offices expenses to meet budget targets.Assists the Manager with projects including process and operational planning and financial and performance analysis.Ensures compliance with all regulatory and accrediting agencies.Ensures all office equipment is functioning and maintained in an appropriate manner.Performs all non-clinical duties when needed to ensure efficient patient clinic flow.Proficient in performing all duties of reporting staff.Participates in and/or leads daily safety and capacity huddles.Promotes a positive and productive environment, encourages teamwork and communication.Acts as a role model for practice standards related to customer service.Compiles and maintains a variety of databases.Works to establish cooperative working relationships with program physicians, nurses, referral sources and ancillary departments as well as hospital administration and related agencies to provide seamless patterns of referral and patient care.Other duties as assignedRequirements:
Associate's degree; or high school diploma with 7+ years of applicable work experience. Bachelor's degree preferred2+ years of healthcare experience.Knowledge of revenue cycle requirements.Leadership or management experienceOrganizational skillsAt Loyola University Medical Center, we know you’re more than your job. We see you and all of your potential. That’s why we invest in our people. Clinical advancement programs, flexible scheduling, tuition reimbursement and day one benefits… at Loyola, what’s important to you, is important to us. Join our family.
Benefits from Day OneDaily Pay Competitive Shift Differentials including charge and preceptor rolesCareer DevelopmentTuition ReimbursementOn Site Fitness Center (Gottlieb Memorial Hospital & LUMC)Educational StipendCertification reimbursement (up to 1 certification)Referral RewardsWeekender programSelf-SchedulingNurse Residency program for new grads (Transition to Practice)Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.